I have a Kindle Fire HD 7 (X43Z60). I need to factory reset the device.
Just so no one thinks anything odd is going on here; I do side work for a pawn shop, cleaning off laptop, tablet, etc... that people have sold. I tell them repeatedly to make sure and get the password before they buy it, but they don't always do that.
So, I can turn the device on and use a few applications, but when I go to settings, there is a "Draw Pattern Lock."
After 3 attempts, it ask a "Security Question." "first dog name." I can try this 10 times or 100 times and it never does anything else.
All I want to do is reset this device so they can sell it. Any ideas?