I'm replacing a Cisco/Linksys WRT120W in my home office with the Cisco RV220W. I'm hoping for a more robust wireless signal with this device along with all the other features provided by the new firewall.
I've created screenshots of all the Setup Configuration screens in the "old" device. My ISP has setup up my connection as PPOE and I have all the info needed (username, password, etc.) to complete the setup on the "new" device.
I've connected manually and directly to the RV220W with a laptop using an Ethernet cable and default login via the GUI interface. Initial login presented the default installer - which I attempted to use. This method did not allow the device to make a connection to the ISP's modem. There are screens available for PPOE entries to be created and I have used the same entries as were in the "old" device, but there is still no connectivity.
Because this device was purchased more than a year ago (I just have felt no need to install it), Cisco support has expired. The one Cisco tech who would give me any information said that I should "clone" the Mac Address of the "old" device. His description was that the ISP's modem might be linked to the Mac Address of the "old" Cisco/Linksys and was denying connectivity because it didn't recognize the Mac Address of the RV220W.
Although website pages display instructions to reach the "Clone Mac Address" screen on the RV220W, the RV220W that I have in hand does NOT have the "Clone Mac Address" screen available. I've updated the firmware of this device to the latest available in an attempt to display the needed screen described here.
I'm open to any other suggestions or methods to establish connectivity to my ISP's modem.