One of our users who has a Dell Latitude laptop with Windows 7 Enterprise x64 showed me that when she runs Word (either using the Start menu or double-clicking a Word file) it says "Configuring Office" or similar. She said it hangs there but while working with the machine today I found that if you wait it will eventually open the document after about 1 minute or two.
Discussion on the web refers to having previous versions of Office which she doesn't have and add-ons which she doesn't have. One of my coworkers said he ended up needing to reimage a machine that was having this issue a while back. I can do that but this is a faculty member who has quite a few special scientific apps that would take a while to reinstall and needs to use the laptop to work either at home (saving files on the laptop) or from home (via VPN) so I'd prefer to fix the issue rather than reimaging if I can.
Anyone have a resolution for this?