One User cannot login even after AD password reset


I am struggling with this. I have one user who cannot login and only receives the username or password is incorrect. The worrying thing is I too can't login to OWA as him from outside the network or another PC.

I can't see any issues in event viewer that would suggest AD problems although I also didn't see an Audit Failure event for is login.

I have reset a spare user account and tested that can login and another user account, both of them work normally.

I have tried resetting twice and it still doesn't login with this one user?

Apart from creating him a new user account I am now at a loss?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Is the account locked?
Assist-NetopaAuthor Commented:

No, I had to use domain.local\username notation? The strange thing is I didn't for any of the other three accounts I used?

I will leave this open until Monday or so in case of further issues

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Pankaj ParmarCommented:
I would suggest you to try following solutions.

1. Set simple password for this user if possible.
2. Type password in user name section at login screen to confirm password is getting typed correctly.
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Anand PandyaCommented:
There are various things you need to check or to troubleshoot this issue.
1. Check the location of the new user, it may not be in the deny list of logging on to the server.
2. if the user's credentials are correct then is he able to logon to another server ? so that if he is able to logon to other server it means there is issue with permissions on this server and if not it means there is issue with user.
3. If there is issue with user then check user settings, in his profile logging timings to domain and its membership groups and also check the expiry date of user object.
4. And check all that groups they should have deny permission on that given server.
Jason CrawfordTransport NinjaCommented:
They might be going overbudget on the throttling policy assigned to their mailbox also.  Change the password and only configure access via Outlook (ie don't add accounts to mobile devices).  Search the Event Viewer logs for the user's alias to try and find any associated errors.  Check IIS logs for throttling events.
use run as dialog box to verify account credentials and connectivity is ok. press & hold sfift key and right click on a program shortcut, provide your credentials which want to check. if success you should be able to login to a new pc using such credential. I guess your AD is ok.
above details just only for your knowledge.
did you reset pwd using ADUC snap in? if yes reset it to old pwd had earlier & try to login again using old credential. if it works use control + alt + delete key board combination to reset pwd after user loged in.
thank you.
Assist-NetopaAuthor Commented:
Thank You for all the responses but the simple change in FQDN login worked. I will monitor for future issues
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.