Unable to create simple volumes on 3TB GPT Hard Disk (Windows 7)

Hi Experts,

I have a new 3TB Hard Disk, in an enclosure connected by USB 3.0 to my Windows 7 Desktop PC.
I have initialized the drive as GPT.

But I cannot create a Simple Volume - as a test I used the default, maximum size.

I get this error:

The operation failed to complete because the Disk Management console view is not up-to-date. Refresh the view by using the refresh task. If the problem persists close the Disk Management console, then restart Disk Management or restart the computer.

I've tried all the suggestions in that message, to no avail.

Earlier I used PartMagic to define 3 simple volumes - but my Windows 7 Desktop PC would not recognize any of them (Disk Management console showed the sizes, but not the drive letters).
Interestingly, at that time my Windows 7 laptop recognized all of the volumes.
I wonder if there is an issue with the BIOS on my Desktop PC?
BTW - I have other 3TB drives in USB 3.0 enclosures that work OK with my Desktop PC.


I then decided to wipe the GPT disk using this process:

Open an elevated command prompt, typeed
diskpart [press enter}
list disk
select disk x (if x is the number of the disk in question)
clean

After my latest attempt to create the single Simple Volume, Diskpart gives this output:
DISKPART> list disk

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online         1863 GB    38 GB
  Disk 1    Online          465 GB    77 GB
* Disk 2    Online         2794 GB      0 B        *   <<< this is the troublesome disk 

Open in new window


Regards,
Leigh
LVL 1
LeighWardleAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPOwnerCommented:
since it is >2.2TB you have to use gpt.
from diskmgmt.msc initialize the disk or from diskpart
Convert GPT
0
nobusCommented:
if disk 2 is selected, what is the output of the command create part pri ?
also -i assume you started diskpart from an elevated command prompt?
0
LeighWardleAuthor Commented:
Hi Nobus:

I ran Diskpart from an elevated command prompt .
See below for the output from "create part pri".

DISKPART> select disk 2

Disk 2 is now the selected disk.

DISKPART> list disk

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online         1863 GB    38 GB
  Disk 1    Online          465 GB    77 GB
* Disk 2    Online         2794 GB      0 B        *

DISKPART> clean

DiskPart succeeded in cleaning the disk.

DISKPART>  create part pri

Virtual Disk Service error:
The operation timed out.


DiskPart has referenced an object which is not up-to-date.
Refresh the object by using the RESCAN command.
If the problem persists exit DiskPart, then restart DiskPart or restart the
computer.

DISKPART>

Open in new window

0
Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

David Johnson, CD, MVPOwnerCommented:
you first have to run
convert gpt
what was the result from the 'rescan' that diskpart said you had to run?
0
noxchoGlobal Support CoordinatorCommented:
David, his drive is already GPT as far as I can see from the output.
Looks like it is a problrm of USB box. Does the drive work ok when connected internally?
0
David Johnson, CD, MVPOwnerCommented:
oops missed the * in the gpt column
0
LeighWardleAuthor Commented:
I have run DiskPart a number of times:

Each time the "create partition primary" command fails, the disk is fully allocated, so I have to do another "clean".

Here's the typical DiskPart sequence:

Microsoft DiskPart version 6.1.7601
Copyright (C) 1999-2008 Microsoft Corporation.
On computer: POTOROO7

DISKPART> select disk 2

Disk 2 is now the selected disk.

DISKPART> list disk

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online         1863 GB    38 GB
  Disk 1    Online          465 GB    77 GB
* Disk 2    Online         2794 GB      0 B        *

DISKPART> clean

DiskPart succeeded in cleaning the disk.

DISKPART>  create part pri

Virtual Disk Service error:
The operation timed out.


DiskPart has referenced an object which is not up-to-date.
Refresh the object by using the RESCAN command.
If the problem persists exit DiskPart, then restart DiskPart or restart the
computer.

DISKPART> rescan

Please wait while DiskPart scans your configuration...

DiskPart has finished scanning your configuration.

Open in new window

0
nobusCommented:
it looks like a bad disk to me  - or you have problems with the USB 3 connection
(bad cable?  replace it for testing)
i would attach it to a sate cable - not over USB
btw - does the disk have it's own power supply?  that often helps also
0
noxchoGlobal Support CoordinatorCommented:
Repeating my question: Looks like it is a problrm of USB box. Does the drive work ok when connected internally?
0
LeighWardleAuthor Commented:
As I mentioned in my original post:

>> Earlier I used PartMagic to define 3 simple volumes - but my Windows 7 Desktop PC
 >> would not recognize any of them (Disk Management console showed the sizes, but not >> the drive letters).
>> Interestingly, at that time my Windows 7 laptop recognized all of the volumes.
>> I wonder if there is an issue with the BIOS on my Desktop PC?
>> BTW - I have other 3TB drives in USB 3.0 enclosures that work OK with my Desktop PC.

I have just swapped the USB drive enclosure for another one.
The new drive enclosure is working OK because it had another, fully populated 3TB drive in it that was fully recognized by Windows.

When I put the problematic 3TB drive into the new enclosure it gives all the same symptoms as before.

So could the drive be faulty?  Even if it worked with my laptop?
Could there be some BIOS settings on my Desktop PC that are relevant?
0
David Johnson, CD, MVPOwnerCommented:
smart messages on boot up from your bios... plug the drive into a computer using its sata cables and run the drive manufacturers diagnostic.
0
LeighWardleAuthor Commented:
I bought another 3TB drive - same symptoms when connect via USB.

Have tried connecting the 2 drives (one at a time) via SATA cable.

Both drives give the same warning message when booting Windows:

The detected total capacity (746 GB) of the drive is not correct, .......... the capacity should be 2794 GB.

I ran the WD Data LifeGuard Diagnostics on one disk:

Test Option: QUICK TEST 
Model Number: WDC WD30EZRX-00D8PB0 
Unit Serial Number: WD-WCC4N6CTUPYE 
Firmware Number: 80.00A80 
Capacity: 3000.59 GB 
SMART Status: PASS 
Test Result: PASS 
Test Time: 15:12:21, November 23, 2015

Open in new window



It reports the size as 3TB

How do I get Windows to recognize the correct size?
0
LeighWardleAuthor Commented:
I forgot to mention:  
When I first connected one of the drives after I got the Windows warning:

The detected total capacity (746 GB) of the drive is not correct, .......... the capacity should be 2794 GB.

I ran DiskPart and did a Clean on that drive - that did not fix the above issue.
0
nobusCommented:
are you running a 32 bit OS?  that only detects 2TB max
that is surely why it does not work as expected
click Start>righ click "My computer">select properties
0
LeighWardleAuthor Commented:
Hi Nobus,

No, definitely 64 bit OS.
0
nobusCommented:
after the rescan, did you retry the create disk part ?
0
noxchoGlobal Support CoordinatorCommented:
According to this discussion the problem is in an Intel driver: http://www.hdsentinel.com/forum/viewtopic.php?f=32&t=1572&start=20
They suggest using proper intel chipset driver. Give it a try.
0
LeighWardleAuthor Commented:
I identified the intel chipset and downloaded the driver from the Support -> Driver Zone page at www.hdsentinel.com.

Now all hell has broken loose!

All attempts to boot give BSOD.

I have removed all drives (including the 3TB one), just leaving the SSD that has the C: and D: volumes.

The good news is that I can boot WinPE and it sees both C: and D: volumes,
I have run "Check for errors" and both volumes pass OK.

To avoid this topic being drawn out further, I have posted this one:
BSOD attempting to boot Windows 7
0
noxchoGlobal Support CoordinatorCommented:
Does the Restore to System Restore Point help?  Usually the Windows takes automatically restore points before doing system modifications.
0
LeighWardleAuthor Commented:
We have solved this question:

BSOD attempting to boot Windows 7

But I still have a "missing" volume, see: NTFS Volume no longer accessible
0
noxchoGlobal Support CoordinatorCommented:
Was the problem with 3TB drive resolved after driver update?
0
nobusCommented:
Leigh  - you download bes t intel drivers from intel - or from the motherboard manufacturer

also check for errors in device manager
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
LeighWardleAuthor Commented:
Thanks, David Johnson, Nobus & Noxcho, for all your help.

I have switched to Windows 10 - and I now have no problems creating and editin volumes!

Regards,
Leigh
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.