I am not able to run symantec endpoint protection


I have a laptop which was earlier linked to Corporate AD and I guess symantec endpoint protection was linked to some internal server. Now I have left the organisation and currently I see error in my laptop what it's not able to run the symantec endpoint protection as in attachment. Appreciate any help
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JohnBusiness Consultant (Owner)Commented:
Uninstall SEP. I think you will need the password to do this. Restart and then reinstall SEP.

Is the license yours?  If not, then after uninstall, you may need to use a different product. I have my own license for SEP (minimum quantity 5) and it works fine unmanaged on my own computers.

Are you on decent terms with the Company? Have the admin remote into your machine and uninstall SEP.
JohnBusiness Consultant (Owner)Commented:
See if you can obtain CleanWipe from Symantec. CleanWipe will remove V11 and V12. You may need to get the Company administrator to get it for you.

btanExec ConsultantCommented:
May want to consider the steps for verification at SEPM too for this managed SEP machine

Just a note, If installation fails or roll back it will generate SEP_Inst.log. If SEP_Inst.log file is not present it means install process was not executed. So if SEP client will not deploy through the network to a Windows Vista, 7, or Server 2008 system, check out http://www.symantec.com/docs/TECH165133 
Otherwise engage the sep support and run cleanup tool as shared by John earlier too and re-install
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beer9Author Commented:
Thanks, I do not have password to uninstall SEP.. without having password and contact with my previous organisation how can I do that?

btanExec ConsultantCommented:
Actually if that is the case, should try to contact the SEP administrator or to use cleanwipe if they are allowed to receive it.  For temporary disable, the administrator should be able to move them into a group with tamper protection turned off.  not really preferred and we try to refrain to go into doing this.

Not sure if latest but tech support should be seek for advice
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JohnBusiness Consultant (Owner)Commented:
You need to contact the Administrator at the Company you left and ask for help. Allow them to access your computer, for example. They gave you the computer; they should be willing to help you remove SEP.
beer9Author Commented:
Now I have joined the new company, and they also use SEP. Can my new company help to link my laptop to their SEP server?
JohnBusiness Consultant (Owner)Commented:
Get the new company to download CleanWipe from Symantec and use CleanWipe to remove SEP. Then restart and install SEP from the new Company.

The new Company has a different license and you cannot use the old one.
btanExec ConsultantCommented:
since it is new company, they even have different licence and also since departure for old company, rightfully you should not be legit user to use it anymore. Start fresh...actually the licence (if using SEPM12.1 above), it is software based and can be replaced using .sif. But as mentioned earlier, start fresh and do a clean install as to your current new company compliance. Let it push down or get the package from them to install...cleanwipe is good means to start fresh
beer9Author Commented:
Is there a way I can edit the group policy in my local laptop and then uninstall Symantec?
JohnBusiness Consultant (Owner)Commented:
A managed install is dependent on licenses and passwords you do not have. So the answer is no.

You need to wipe out SEP as it is installed and then restart and install from your new company.
beer9Author Commented:
can I buy a new individual license and then overwrite existing file while  i install new?
JohnBusiness Consultant (Owner)Commented:
You will wind up with two installs I think. You really need to remove the unlicensed copy.

Yes, you can purchase your own license. I do that and have SEP running fine. Minimum Order Quantity is 5.
btanExec ConsultantCommented:
Since it is standalone machine, you can explore importing a new licence i.e. you can import and activate a license file that you received from the following sources:

Symantec Licensing Portal
Symantec partner or preferred reseller
Symantec sales team
Symantec Business Store

You can verify the replacement manually too on validity of the licence..if its state is not activated.
 See https://support.symantec.com/en_US/article.HOWTO55368.html
JohnBusiness Consultant (Owner)Commented:
Unlike some products, SEP does not need a license to install on a workstation. Symantec sends a license document (PDF) but not a license file for workstations.

SEP Manager on a server does require a license and then a password to manage machines. You are supposed to uninstall it before removing the workstation from the server manager.
beer9Author Commented:
If I buy a individual license (minimum 5) then isn't it that I would be able to download 'CleanWipe' which would help me to uninstall it completely? I do not understand why Symantec does allow direct download of 'CleanWipe'
btanExec ConsultantCommented:
Indeed install the SEP need not have licence. There is no .slf file for SEP 11.0 and it is paper based. Its only for SEP 12.0 above. The licence for sep client is for dictating compliance, determining product type and obtaining a Client Authentication Token (CAT) from Symantec. The licenses also use the concept of “Grace Values.” revolving areas like: (a) Grace Period: Additional validity beyond expiration date. (b) Grace Seats: Additional seats beyond number of seats they have purchased.

But that is besides the point of this discussion, pardon I digress. Depending upon the license vendor, you receive either a product license serial number or a Symantec License file. License files are either sent to you in email or downloaded from a secure Web site. The license file uses the file extension .SLF (Symantec license file ). When the license file is sent by email, it is attached to the email as a .ZIP file. You must extract the .SLF file from the .ZIP file.

I understand there are two products i.e SEP 12.1 Enterprise Edition (EE) & SEP 12.1 Small business Edition (SBE ). You can install SEP clients as per license agreement. So in situation of overdeployed licenses, below are expected.
e.g. In SEP 12.1 EE after grace period expiry you & your partner will receive notifications about same but you will receive updates from Symantec.
e.g. In SEP 12.1 SBE after grace period expiry you & your partner will get notification about same &  you will not receive any updates from Symantec all sources.

For cleanwipe, it is more of a "controlled" item - you should see "download CleanWipe to uninstall Symantec Endpoint Protection"
1.Download the full installation file for Symantec Endpoint Protection. You must have an active support contract to download this file.
2.Extract the installation file.
3.In the folder where you extracted the file, you can find CleanWipe in the following folder:

Or even you can grab from https://fileconnect.symantec.com/ using your serial number.

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beer9Author Commented:
hmm, I am not sure if there is way to fetch the serial number from my laptop..
JohnBusiness Consultant (Owner)Commented:
You cannot fetch the serial number - your prior company has that in their email.

If you purchase a license and get a serial number, you should be able to download CleanWipe - I have a copy from my own license.
btanExec ConsultantCommented:
See if this can help to get the serial key from the client machine. Note that is pertaining to your previous company licence per if it is status quo as of now the machine state.
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