Hopefully someone can help me out with this one. I have a customer who has a problem i can not seem to solve. 2 or 3 times a day his network drives will show offline (red X on them) but am still able to open them and browse the network happily. The user runs some software which requires the drives to be online and keeps crashing out of it when this happens. There are 8-10 other people on site but not a single one has this issue.
We thought it might be the machine he was using (surface Pro 3) so we swapped this for a PC but the issue is happening on the PC also. The only difference with this user is that he uses Windows 8 Pro. All other machines are on Windows 7 Pro. So far we have tried a different machine, different network cables, outlets switch ports and created a new Windows profile but the issue still persists. Has anyone got any suggestions i could try?
Thanks in advance.