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List of available rooms not shownig in Outlook 2010
All our users use the Room Finder feature in Outlook 2010 (Exchange 2010). Since last Thursday (19.11.2015) the room finder dropdown list disappear for users usinf on of our 3 Exchange CAS. It happened after they downloaded updated GAL.
If we delete user profile, it is OK. However, deleting of user profile is not a solution for us because we are talking about more than 3000 users. Also as we use cache mode, we don't want to replicate again entire mailboxes. And at last we don't want to loose settings and documents other than Outlook.
We suspect that there is some cache or something, but we don't know where to look.
If we delete user profile, it is OK. However, deleting of user profile is not a solution for us because we are talking about more than 3000 users. Also as we use cache mode, we don't want to replicate again entire mailboxes. And at last we don't want to loose settings and documents other than Outlook.
We suspect that there is some cache or something, but we don't know where to look.
OutlookExchange
Last Comment
Ondřej Doležal
ASKER
Thanks for the link. However, we are on Exchange 2010 SP3 already.
Strange is that the problem is present only for users connected to one of our 3 Exchange CAS.
Strange is that the problem is present only for users connected to one of our 3 Exchange CAS.
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is this problem same in outlook online mode for user?
ASKER
Yes, the problem is the same even if we disable cache mode in Outlook.
We tried to switch on the verbose logging of Outlook. I attached some logs.
Strange is that Outlook doesn't receive anything on its request for room lists (log 20151123-143758937-AS.log in attachment).
olkas.zip
We tried to switch on the verbose logging of Outlook. I attached some logs.
Strange is that Outlook doesn't receive anything on its request for room lists (log 20151123-143758937-AS.log in attachment).
olkas.zip
ASKER
@Joe: We already tried the update GAL. We event. created a new one (with distribution via webservice only - no public folders). The situation is the same.
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ASKER
We combined recommendations from the this site and others sources on the Internet.
https://www.experts-exchange.com/questions/28046847/Exchange-Outlook-Room-Finder-Empty.html
Let me know if the resolution of this thread helps you in resolving the issue