Link to home
Start Free TrialLog in
Avatar of Albert Widjaja
Albert WidjajaFlag for Australia

asked on

Unable to receive email from external domain ?

Hi All,

I've got this strange issue where I cannot seems to troubleshoot, hence I need some of your help here.

Background: Exchange Server 2010 SP3 on single AD domain.

My head office AD domain is simply domain.com, while the Exchange Server has multiple different accepted email domain for example Company1.com, Company2.com and CompanyX.com

Testing 1:
When I send out email from itsystemengineer@domain.com to reception@Company1.com it was sent successfully from Outlook, OWA and ActiveSync but somehow it didn't reach or appears in the OWA/Outlook of the Reception mailbox at all.

Testing 2:
When reception@Company1.com sent from Outlook, OWA and ActiveSync to my email itsystemengineer@domain.com it appears in the OWA/Outlook mailbox.

Note: Nothing in the queues, exchange seems to deliver, it just doesn’t. Message tracking gave me an error.

Any kind of help would be greatly appreciated.

Thanks.
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

It happens only in this mailbox, other company domain and mailbox are functioning normally.
....What was the error in message tracking?....
DLeaver, it says RECEIVE source STOREDRIV ?
Another Test:

myself@gmail.com ---> reception@Company1.com [Not received]
reception@Company1.com ---> myself@gmail.com [Received successfully]
Having tested it from your Company Domain and your Gmail (assuming they are not the same) and neither delivers the email to reception@Company1.com....

Not sure what that error means.

Do you have any way of getting the Company1.com domain to interrogate their Exchange to see where the emails are going?...
Well this is under one exchange server that I manage.

The main AD domain is called Domain.com

So it baffled me now.
SOLUTION
Avatar of DLeaver
DLeaver
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Where about is that wizard for delivery report ?
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Ok there is no yes port rules for that email addres.
I mean transport rules.
ASKER CERTIFIED SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Thanks it was the email rule on user mailbox :-)