Avatar of Albert Widjaja
Albert WidjajaFlag for Australia

asked on 

Unable to receive email from external domain ?

Hi All,

I've got this strange issue where I cannot seems to troubleshoot, hence I need some of your help here.

Background: Exchange Server 2010 SP3 on single AD domain.

My head office AD domain is simply domain.com, while the Exchange Server has multiple different accepted email domain for example Company1.com, Company2.com and CompanyX.com

Testing 1:
When I send out email from itsystemengineer@domain.com to reception@Company1.com it was sent successfully from Outlook, OWA and ActiveSync but somehow it didn't reach or appears in the OWA/Outlook of the Reception mailbox at all.

Testing 2:
When reception@Company1.com sent from Outlook, OWA and ActiveSync to my email itsystemengineer@domain.com it appears in the OWA/Outlook mailbox.

Note: Nothing in the queues, exchange seems to deliver, it just doesn’t. Message tracking gave me an error.

Any kind of help would be greatly appreciated.

Thanks.
ExchangeActive DirectoryWindows Server 2008

Avatar of undefined
Last Comment
Albert Widjaja
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

It happens only in this mailbox, other company domain and mailbox are functioning normally.
Avatar of DLeaver
DLeaver
Flag of United Kingdom of Great Britain and Northern Ireland image

....What was the error in message tracking?....
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

DLeaver, it says RECEIVE source STOREDRIV ?
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

Another Test:

myself@gmail.com ---> reception@Company1.com [Not received]
reception@Company1.com ---> myself@gmail.com [Received successfully]
Avatar of DLeaver
DLeaver
Flag of United Kingdom of Great Britain and Northern Ireland image

Having tested it from your Company Domain and your Gmail (assuming they are not the same) and neither delivers the email to reception@Company1.com....

Not sure what that error means.

Do you have any way of getting the Company1.com domain to interrogate their Exchange to see where the emails are going?...
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

Well this is under one exchange server that I manage.

The main AD domain is called Domain.com

So it baffled me now.
SOLUTION
Avatar of DLeaver
DLeaver
Flag of United Kingdom of Great Britain and Northern Ireland image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

Where about is that wizard for delivery report ?
SOLUTION
Avatar of Will Szymkowski
Will Szymkowski
Flag of Canada image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

Ok there is no yes port rules for that email addres.
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

I mean transport rules.
ASKER CERTIFIED SOLUTION
Avatar of Will Szymkowski
Will Szymkowski
Flag of Canada image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Albert Widjaja
Albert Widjaja
Flag of Australia image

ASKER

Thanks it was the email rule on user mailbox :-)
Exchange
Exchange

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

213K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo