Unable to receive email from external domain ?

Hi All,

I've got this strange issue where I cannot seems to troubleshoot, hence I need some of your help here.

Background: Exchange Server 2010 SP3 on single AD domain.

My head office AD domain is simply domain.com, while the Exchange Server has multiple different accepted email domain for example Company1.com, Company2.com and CompanyX.com

Testing 1:
When I send out email from itsystemengineer@domain.com to reception@Company1.com it was sent successfully from Outlook, OWA and ActiveSync but somehow it didn't reach or appears in the OWA/Outlook of the Reception mailbox at all.

Testing 2:
When reception@Company1.com sent from Outlook, OWA and ActiveSync to my email itsystemengineer@domain.com it appears in the OWA/Outlook mailbox.

Note: Nothing in the queues, exchange seems to deliver, it just doesn’t. Message tracking gave me an error.

Any kind of help would be greatly appreciated.

LVL 12
Senior IT System EngineerSenior Systems EngineerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Senior IT System EngineerSenior Systems EngineerAuthor Commented:
It happens only in this mailbox, other company domain and mailbox are functioning normally.
....What was the error in message tracking?....
Senior IT System EngineerSenior Systems EngineerAuthor Commented:
DLeaver, it says RECEIVE source STOREDRIV ?
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

Senior IT System EngineerSenior Systems EngineerAuthor Commented:
Another Test:

myself@gmail.com ---> reception@Company1.com [Not received]
reception@Company1.com ---> myself@gmail.com [Received successfully]
Having tested it from your Company Domain and your Gmail (assuming they are not the same) and neither delivers the email to reception@Company1.com....

Not sure what that error means.

Do you have any way of getting the Company1.com domain to interrogate their Exchange to see where the emails are going?...
Senior IT System EngineerSenior Systems EngineerAuthor Commented:
Well this is under one exchange server that I manage.

The main AD domain is called Domain.com

So it baffled me now.
Oh I see, sorry - just re-read the question - my bad!

Have you run a delivery report?...(mailflow >> delivery reports)
Senior IT System EngineerSenior Systems EngineerAuthor Commented:
Where about is that wizard for delivery report ?
Will SzymkowskiSenior Solution ArchitectCommented:
Company1 domain is actually going to work as if it was internal to the exchange server because it is an accepted domain so it will not route out through the Internet. However sending from gmail and  also not working seems to me that it's something sort of rule on the mailbox that is either forwarding or moving the email to another folder in the inbox.

Check message tracking again and if it shows storedriv that means the transport role has picked up the message and has delivered it to the same mailbox in the same mail store.

Check the users rules as well as transport rules to see if anything is blocking or moving messages other than the inbox.

Senior IT System EngineerSenior Systems EngineerAuthor Commented:
Ok there is no yes port rules for that email addres.
Senior IT System EngineerSenior Systems EngineerAuthor Commented:
I mean transport rules.
Will SzymkowskiSenior Solution ArchitectCommented:
If message tracking is stating that the email is being delivered to the mailbox then there is something on the mailbox (i.e. like a rule) which is causing the email to be deleted, or moved. Check the rules on the mailbox and also do a search as well.

I would also recommened using MFCMAPI to see if there are any ghosting rules that may appear to have been removed but are still there.



Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Senior IT System EngineerSenior Systems EngineerAuthor Commented:
Thanks it was the email rule on user mailbox :-)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.