Albert Widjaja
asked on
Unable to receive email from external domain ?
Hi All,
I've got this strange issue where I cannot seems to troubleshoot, hence I need some of your help here.
Background: Exchange Server 2010 SP3 on single AD domain.
My head office AD domain is simply domain.com, while the Exchange Server has multiple different accepted email domain for example Company1.com, Company2.com and CompanyX.com
Testing 1:
When I send out email from itsystemengineer@domain.co m to reception@Company1.com it was sent successfully from Outlook, OWA and ActiveSync but somehow it didn't reach or appears in the OWA/Outlook of the Reception mailbox at all.
Testing 2:
When reception@Company1.com sent from Outlook, OWA and ActiveSync to my email itsystemengineer@domain.co m it appears in the OWA/Outlook mailbox.
Note: Nothing in the queues, exchange seems to deliver, it just doesn’t. Message tracking gave me an error.
Any kind of help would be greatly appreciated.
Thanks.
I've got this strange issue where I cannot seems to troubleshoot, hence I need some of your help here.
Background: Exchange Server 2010 SP3 on single AD domain.
My head office AD domain is simply domain.com, while the Exchange Server has multiple different accepted email domain for example Company1.com, Company2.com and CompanyX.com
Testing 1:
When I send out email from itsystemengineer@domain.co
Testing 2:
When reception@Company1.com sent from Outlook, OWA and ActiveSync to my email itsystemengineer@domain.co
Note: Nothing in the queues, exchange seems to deliver, it just doesn’t. Message tracking gave me an error.
Any kind of help would be greatly appreciated.
Thanks.
....What was the error in message tracking?....
ASKER
DLeaver, it says RECEIVE source STOREDRIV ?
ASKER
Another Test:
myself@gmail.com ---> reception@Company1.com [Not received]
reception@Company1.com ---> myself@gmail.com [Received successfully]
myself@gmail.com ---> reception@Company1.com [Not received]
reception@Company1.com ---> myself@gmail.com [Received successfully]
Having tested it from your Company Domain and your Gmail (assuming they are not the same) and neither delivers the email to reception@Company1.com....
Not sure what that error means.
Do you have any way of getting the Company1.com domain to interrogate their Exchange to see where the emails are going?...
Not sure what that error means.
Do you have any way of getting the Company1.com domain to interrogate their Exchange to see where the emails are going?...
ASKER
Well this is under one exchange server that I manage.
The main AD domain is called Domain.com
So it baffled me now.
The main AD domain is called Domain.com
So it baffled me now.
SOLUTION
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ASKER
Where about is that wizard for delivery report ?
SOLUTION
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ASKER
Ok there is no yes port rules for that email addres.
ASKER
I mean transport rules.
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ASKER
Thanks it was the email rule on user mailbox :-)
ASKER