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Add the email address of this user to the safe senders list of the recipient's outlook<br />
Create a rule in the recipient's outlook to send anything from this sender in to the inbox.<br />
Have the sender resend
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It's something about this particular message or file it contains, since she receives other messages from this sender.<br />
Also, she received his message in her gmail account and I asked her to forward me that email. &nbsp;Same behaviour. &nbsp;I never got the forwarded email from a different sender (user's gmail acct) that contains the original sender's message (customer).
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Problem was at the customer's end.
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Hi,<br />
I have a user that is not receiving a particular message from this one outside sender. &nbsp;This message contains a file, but is not being quarantined by the spam filter. Shows as 'accepted'. &nbsp;Checked all the Outlook items, it's non-existent.<br />
When I checked tracking logs in Exchange, it shows that the message was received, but it doesn't show it being delivered.<br />
It is not the user's account, as we had the person resend it to 3-4 other people in the organization with the same behaviour.<br />
<br />
The message was delivered to her gmail account, no problem.<br />
<br />
Any thoughts as to where to start?
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Hi,
I have a user that is not receiving a particular message from this one outside sender.  This message contains a file, but is not being quarantined by the spam filter. Shows as 'accepted'.  Checked all the Outlook items, it's non-existent.
When I checked tracking logs in Exchange, it shows that the message was received, but it doesn't show it being delivered.
It is not the user's account, as we had the person resend it to 3-4 other people in the organization with the same behaviour.

The message was delivered to her gmail account, no problem.

Any thoughts as to where to start?

Messages sent by an outside sender received by Exchange server but not delivered to the client

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.