Slow uploade of webpages using new 100mb Fibre Connection
Hi,
I recently commissioned a new BT Fibre 100mb circuit which hooks up to a Draytek router. When visiting large site like news.bbc.co.uk then request just sits there for about 8 seconds and then the page appears. When I do the same on my laptop using a 4g signal, the website pops up within a second. After further testing I can see the delay happens to most pages on the BT Fibre connection. Ive change the DNS servers on the router to use google DNS thinking it might be something to do with BT Dns Servers not being fast enough but this has not made any difference. Ive also flashed the router to the latest firmware.
The PC's are connected to the network by a 1gb Cisco network switch.
I also carried out a test on speedtest.net and got a ping time of 9ms, upload 99.6mb and download 99.8mb so the connection seems fine??
How best can I troubleshoot this issue to work out where the problem is coming from?
Thanks
SycamoreIT
I recently commissioned a new BT Fibre 100mb circuit which hooks up to a Draytek router. When visiting large site like news.bbc.co.uk then request just sits there for about 8 seconds and then the page appears. When I do the same on my laptop using a 4g signal, the website pops up within a second. After further testing I can see the delay happens to most pages on the BT Fibre connection. Ive change the DNS servers on the router to use google DNS thinking it might be something to do with BT Dns Servers not being fast enough but this has not made any difference. Ive also flashed the router to the latest firmware.
The PC's are connected to the network by a 1gb Cisco network switch.
I also carried out a test on speedtest.net and got a ping time of 9ms, upload 99.6mb and download 99.8mb so the connection seems fine??
How best can I troubleshoot this issue to work out where the problem is coming from?
Thanks
SycamoreIT
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ASKER
There is a cisco which handles the signal which is presented from the fibre interface, then its into our draytek router, onto our cisco network switch and then out to the PC's.
double NAT?
ASKER
Double NAT?, please advise carolselfaite.
Is it all sites or just that one?
If you do "nslookup news.bbc.co.uk" how long does it take to return?
I would suggest you run something like Wireshark and do a packet capture and see if it shows anything obvious.
If you do "nslookup news.bbc.co.uk" how long does it take to return?
I would suggest you run something like Wireshark and do a packet capture and see if it shows anything obvious.
ASKER
just done the nslookup command and returned immediately the following.
C:\Users\me>nslookup news.bbc.co.uk
Server: google-public-dns-a.google
Address: 8.8.8.8
Non-authoritative answer:
Name: newswww.bbc.net.uk
Addresses: 212.58.244.132
212.58.244.119
Aliases: news.bbc.co.uk
C:\Users\me>nslookup news.bbc.co.uk
Server: google-public-dns-a.google
Address: 8.8.8.8
Non-authoritative answer:
Name: newswww.bbc.net.uk
Addresses: 212.58.244.132
212.58.244.119
Aliases: news.bbc.co.uk
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1 1 ms 2 ms 1 ms ee.mobilebroadband [192.168.1.1]
2 * * * Request timed out.
3 35 ms 27 ms 28 ms 10.248.29.49
4 27 ms 29 ms 28 ms 10.247.85.25
5 24 ms 26 ms 29 ms 10.247.85.6
6 24 ms 28 ms 28 ms 10.247.85.9
7 25 ms 29 ms 29 ms 10.247.85.18
8 28 ms 28 ms 29 ms 87.237.20.220
9 36 ms 32 ms 28 ms 87.237.20.69
10 43 ms 58 ms 35 ms xe-1-1-0.r2.bb-fo.lon3.vrs
11 61 ms 49 ms 71 ms xe-1-3-0.r2.bb-fo.ams1.vrs
12 46 ms 52 ms 45 ms ae2.668.r2.vidn-fo.ams1.vr
13 * * * Request timed out.
14 50 ms 41 ms 38 ms 217.30.83.10
15 * 55 ms 41 ms 132.185.255.149
16 42 ms 38 ms 38 ms bbc-vip105.telhc.bbc.co.uk
Trace complete.
Trace route done on slow network.
1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 217.33.16.1
3 3 ms 2 ms 3 ms 62.7.193.102
4 4 ms 3 ms 3 ms core3-te-0-19-0-34.faraday
9.249.61]
5 3 ms 3 ms 3 ms peer1-xe0-0-0.faraday.ukco
.161]
6 18 ms 3 ms 3 ms xe-1-1-0.r2.bb-fo.lon3.vrs
7 11 ms 33 ms 32 ms xe-1-3-0.r2.bb-fo.ams1.vrs
8 11 ms 10 ms 10 ms xe-0-2-0.r1.bb-fo.ams1.vrs
9 10 ms 9 ms 11 ms ae2.666.r1.vidn-fo.ams1.vr
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 12 ms 12 ms 12 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
15 13 ms 12 ms 14 ms 132.185.255.165
16 12 ms 12 ms 12 ms bbc-vip005.cwwtf.bbc.co.uk
Trace complete.
Not sure what this means thou ??