We have Case numbers in our CRM that fit the forms:
We have Transport rules in place to cc emails containing those strings in the subject to a specific mailbox to be processed.
The issue is this:
Exchange insists on grabbing emails containing the strings as part of a larger string. We have tried all the normal RegEx rules (which pass normal RegEx tests) like ^ and $ to force it to be the only digits, but it still grabs:
for example. It's creating a real issue with Amazon and Ingram Micro orders, for example. Really anything that comes in with numbers, a dash and then more numbers gets processed by it.
We need it to only grab the 4 specific /d strings where there is not a number before or after (there could be a space, : or letters before or after). Our standard form would have a space before and after the string. We did, by the way, try putting the space in the RegEx and Exchange completely ignored it and included all sort of non-matching strings.
Does anyone have any suggestions on how to get it to do what we want? The trash getting auto-processed is getting beyond irritating.
The current Rule contains the simple /d-/d/d/d/d/d /d/d-/d/d/d/d/d to at least catch what we do want. The more we played with it, it kept missing actual needed emails.