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sounds like it could be an issue with the TIM network in Brazil, had plenty of them over the years with staff travelling. &nbsp;The SIM error can also happen if there is an issue or fault with the sim card, again had berries do that before and the only way to fix was to replace the sim card.<br />
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not very practical while in an overseas country. &nbsp;I would try everything else and involve your own telco/mobile provider and get their take, they will also be able to advise which local TIM network link to ROAM onto, just incase the berry doesn't do it correctly. &nbsp;could be as simple as fix the roaming network and pull the battery and restart the phone.
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I found the solution for myself trying some check i found in Internet.
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<div class="content wysiwyg-content">
Hi Everyone,<br />
<br />
We are using a BB 10.2 connected to a Exchnage Server 2007 .<br />
<br />
Some users travel to to South America &nbsp;and after a ocuple of day they rfeceive a alert and stop to receive data.<br />
<br />
The alert shown ios &nbsp;&quot; DEVICE HAS BEEN QUAERANTINED&quot; and in the compliance state &nbsp;&quot;SIM is Invalid. Chck your service plan.<br />
<br />
I m thinking is a problem with the roaming agreement between our swiss provider and &nbsp;southamerican telephony companies but I wondering if is related with we stop to used Blackberry services in BB10 beacuse is not necesary &nbsp;anymore.<br />
<br />
Is posiblke that the problem is only with the local provide or I can check something in our BBServer for a options to dis-quarantined .<br />
<br />
Best Regards
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Hi Everyone,

We are using a BB 10.2 connected to a Exchnage Server 2007 .

Some users travel to to South America  and after a ocuple of day they rfeceive a alert and stop to receive data.

The alert shown ios  " DEVICE HAS BEEN QUAERANTINED" and in the compliance state  "SIM is Invalid. Chck your service plan.

I m thinking is a problem with the roaming agreement between our swiss provider and  southamerican telephony companies but I wondering if is related with we stop to used Blackberry services in BB10 beacuse is not necesary  anymore.

Is posiblke that the problem is only with the local provide or I can check something in our BBServer for a options to dis-quarantined .

Best Regards

Blackberry Quarantined   Invalid SIM check your data service plan

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.

BlackBerry

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

A cellular phone (also known as a mobile phone, cell phone, hand phone, or simply a phone) is a telephone that can make and receive telephone calls over a radio link while moving around a wide geographic area by connecting to a cellular network provided by a mobile phone operator, allowing access to the public telephone network. Mobile phones that offer services such as text messaging, email, Internet access, business applications, gaming, photography and more general computing capabilities are referred to as smartphones.