asked on

Blackberry Quarantined Invalid SIM check your data service plan

Hi Everyone,

We are using a BB 10.2 connected to a Exchnage Server 2007 .

Some users travel to to South America and after a ocuple of day they rfeceive a alert and stop to receive data.

The alert shown ios " DEVICE HAS BEEN QUAERANTINED" and in the compliance state "SIM is Invalid. Chck your service plan.

I m thinking is a problem with the roaming agreement between our swiss provider and southamerican telephony companies but I wondering if is related with we stop to used Blackberry services in BB10 beacuse is not necesary anymore.

Is posiblke that the problem is only with the local provide or I can check something in our BBServer for a options to dis-quarantined .

Best Regards

Iain MacMillan

sounds like it could be an issue with the TIM network in Brazil, had plenty of them over the years with staff travelling. The SIM error can also happen if there is an issue or fault with the sim card, again had berries do that before and the only way to fix was to replace the sim card.

not very practical while in an overseas country. I would try everything else and involve your own telco/mobile provider and get their take, they will also be able to advise which local TIM network link to ROAM onto, just incase the berry doesn't do it correctly. could be as simple as fix the roaming network and pull the battery and restart the phone.

ASKER CERTIFIED SOLUTION

Adhominem

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Adhominem

ASKER

I found the solution for myself trying some check i found in Internet.