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Hi Strung<br />
Thanks for posting. &nbsp;We did think of that and will use it as a last resort so we don't have to rebuild. &nbsp;But that is one option we are considering.<br />
<br />
Thank you<br />
Jeff
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Are you sure the IP address you are trying to use for the router is still the correct one? Is it what shows up as the router or gateway address in the network prefs of a workstation?<br />
<br />
Also, can you ping the IP address &nbsp;of the router from the workstation? Tracert?<br />
<br />
Have you tried both wired and wireless connections?
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Also, have you seen this Draytek FAQ which suggests appending the port number to the IP address:<br />
<br />
<a href="http://www.draytek.com/index.php?option=com_k2&view=item&id=5605&Itemid=293&lang=en" rel="ugc">http://www.draytek.com/index.php?option=com_k2&view=item&id=5605&Itemid=293&lang=en</a>&nbsp; ?<br />
<br />
There are also a number of other troubleshooting tips for your particular problem at that link.
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You might also want to consider that when the router took the hit, it was damaged. &nbsp;<br />
<br />
It might be more cost effective to get a new one. &nbsp;They run around $250. &nbsp;<br />
<br />
Since the current router is working, you can order a new one, program it and install it and your customer will have little to no down time.
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IP config shows gateway to be 192.168.1.1 the address we are using.<br />
We can ping it and get a response right away.<br />
We have not tried accessing via wireless. Only remotely via log me in and directly on the LAN from multiple computers wired. &nbsp;No access<br />
We did a tracert and it came up with the vigor router and the same IP address we are trying to access.
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Scottcha<br />
That is certainly a good possibility we may need to replace. &nbsp;We do have that in mind.<br />
Thanks<br />
Jeff
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@ Strung<br />
I was looking at that link as well. &nbsp;I can see what port is set up and we tried accessing that port but no results. &nbsp; You suggested changing the port via telnet. &nbsp;I am not sure how to do that? &nbsp;Did I miss that in the article?
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You did miss it. There is a link in the article to here: <a href="http://www.draytek.com/index.php?option=com_k2&view=item&id=1218&Itemid=293&lang=en" rel="ugc">http://www.draytek.com/index.php?option=com_k2&view=item&id=1218&Itemid=293&lang=en</a>
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Strung<br />
I did see the page on the link you just sent so maybe I mis-understood. Were you referring to the page that gives the possible commands and from there I need to find the command to change the port? &nbsp;Thank you for your time and patience also. &nbsp;I do very much appreciate it!
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You are right. That page is less helpful than it should have been. Let me see what else I can find
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Okay. I think I have it.<br />
<br />
Open a console session in Windows or a Terminal window on a Mac.<br />
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Then type:<br />
<br />
telnet 192.168.1.1 and hit return<br />
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You should be asked to log in. After logging in, then (as per <a href="http://www.draytek.com/index.php?option=com_k2&view=item&id=5605&Itemid=293&lang=en" rel="ugc">http://www.draytek.com/index.php?option=com_k2&view=item&id=5605&Itemid=293&lang=en</a>) type<br />
<br />
mngt httpport ? <br />
<br />
(note there is a space before the question mark)<br />
<br />
The computer should respond with the current http port info. <br />
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If, for instance, it responds that the current port is &quot;8000&quot;, then try to log in to the router from a browser using the address:<br />
<br />
<a href="http://192.168.1.1:8000" rel="ugc">http://192.168.1.1:8000</a>
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we did get in via telnet through using putty (the program... :-) &nbsp;)<br />
Verified both http and https ports and tried to access and nothing happens. &nbsp;We have tried from four different computers... the router does not respond...
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There were a few further suggestions in this article: &nbsp;<a href="http://www.draytek.com/index.php?option=com_k2&view=item&id=5605&Itemid=293&lang=en" rel="ugc">http://www.draytek.com/index.php?option=com_k2&view=item&id=5605&Itemid=293&lang=en</a> but if all fail, I think you are going to have to try a hard reset
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Our customer's Draytek 2860 took a power hit. &nbsp;All computers attached can access the internet and we can access the network remotely. &nbsp;But we cannot access the router itself either on premise or remotely. &nbsp;We type in the IP address from a browser (does not matter which browser, IE, Chrome, Firefox) and they just sit there trying to get in. &nbsp;We cannot get into the routers GUI at all or even get to the user name and password. &nbsp;We have rebooted the router multiple times. &nbsp;<br />
<br />
How can we get into the router to reset it and/or correct the access problem?
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Our customer's Draytek 2860 took a power hit.  All computers attached can access the internet and we can access the network remotely.  But we cannot access the router itself either on premise or remotely.  We type in the IP address from a browser (does not matter which browser, IE, Chrome, Firefox) and they just sit there trying to get in.  We cannot get into the routers GUI at all or even get to the user name and password.  We have rebooted the router multiple times.  

How can we get into the router to reset it and/or correct the access problem?

Customers Draytek 2860 router took a power hit.  Everything is working but we cannot access it through the IP address anymore.  Browser just sits there trying to access it but nothing happens

A router is a networking device that forwards data packets between computer networks. Routers perform the "traffic directing" functions on the Internet. The most familiar type of routers are home and small office cable or DSL routers that simply pass data, such as web pages, email, IM, and videos between computers and the Internet. More sophisticated routers, such as enterprise routers, connect large business or ISP networks up to the powerful core routers that forward data at high speed along the optical fiber lines of the Internet backbone. Though routers are typically dedicated hardware devices, use of software-based routers has grown increasingly common.

Routers

Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.