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&gt; so that I may import later into ticketing system.<br />
<br />
the most easy way to do if you already have a ticketing system to be deployed, is to check the ticketing system's database and grab the field names for a phone call record or a new ticket, or simply grab input fields from the screenshot of a new ticket from the point of view of end users.
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Hi,<br />
<br />
I am looking for a IT Resolution template that I may use whenever a get a phone call from a user. We are in the process of setting up a IT Help desk portal, however this is more for my notes. I get a lot of phone calls and drive-bys, that I'd like to note resolutions, so that I may import later into ticketing system. I appreciate your help!<br />
<br />
Thanks,<br />
<br />
Jaime Campos
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Hi,

I am looking for a IT Resolution template that I may use whenever a get a phone call from a user. We are in the process of setting up a IT Help desk portal, however this is more for my notes. I get a lot of phone calls and drive-bys, that I'd like to note resolutions, so that I may import later into ticketing system. I appreciate your help!

Thanks,

Jaime Campos

&gt; so that I may import later into ticketing system.

the most easy way to do if you already have a ticketing system to be deployed, is to check the ticketing system&#39;s database and grab the field names for a phone call record or a new ticket, or simply grab input fields from the screenshot of a new ticket from the point of view of end users.

IT Resolution Template

Hi,

I am looking for a IT Resolution template that I may use whenever a get a phone call from a user. We are in the process of setting up a IT Help desk portal, however this is more for my notes. I get a lot of phone calls and drive-bys, that I&#39;d like to note resolutions, so that I may import later into ticketing system. I appreciate your help!

Thanks,

Jaime Campos

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

Active Directory (AD) is a Microsoft brand for identity-related capabilities. In the on-premises world, Windows Server AD provides a set of identity capabilities and services, and is hugely popular (88% of Fortune 1000 and 95% of enterprises use AD). This topic includes all things Active Directory including DNS, Group Policy, DFS, troubleshooting, ADFS, and all other topics under the Microsoft AD and identity umbrella.

Active Directory

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