Outlook 2010 Stuck in Safe Mode

shanknomore
shanknomore used Ask the Experts™
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After automatic Windows Update and system restart, when launching Outlook 2010, opens in Safe Mode with no add-ins active.
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FOXActive Directory/Exchange Engineer
Top Expert 2015

Commented:
I want you to try Start>run  type in outlook /restore (press enter)

Author

Commented:
Typed "outlook /restore" in run, pressed enter, Outlook opened but again in safe mode so did not solve the problem. Thank you for trying but not the solution.
FOXActive Directory/Exchange Engineer
Top Expert 2015

Commented:
Have you tried a repair on office? Control Panel》Programs and Features...highlight Microsoft Office 2010, then click Change at the top, then Repair
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Hi shanknomore, it seems it is because of last Windows Update (KB3114409). Just uninstall it and wait till Microsoft solve it.

Jarda

Author

Commented:
Hi Jarda,

How do you uninstall a specific Windows Update  (KB3114409)?  

Thanks,

Bob
go to add/remove programs, click "show updates", find KB3114409 and uninstall it. You should disable that update, so it won't install again.

 Let me know if it helped.


 Jarda

Author

Commented:
Hi Foxluv,

Tried Microsoft Office 2010 repair - did not solve problem.

Sorry, and thanks for trying.

Bob

Author

Commented:
Hi Jarda,

I am uninstalling KB3114409. How do I disable that update so will not reinstall?

Thanks,

Bob
Right click on the update and select "hide update".

Jarda

Author

Commented:
Jarda - the update was uninstalled so is no longer found in the list under "Installed Updates" in "Programs and Features." I went to Windows Update and clicked on "4 important updates are available."  The list does not contain KB3114409.
hmm, the update should appear in "important updates are available". If not, try to "check for updates"..

Jarda

Author

Commented:
Hi Jarda,

Checked for updates. KB3114409 was the only one on the list and it is now hidden. Is there any harm in keeping it hidden forever?

Thanks again for all of your help!

Bob

Author

Commented:
Jarda was extremely responsive even to follow up questions. Much appreciated.
Nancy TherrienTI Tech and Network

Commented:
Thanks it work for me.

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