troubleshooting Question

iPad Air (Wi-Fi) running firmware version 9.2 ,,, unknown errors (-50) and (-54)

Avatar of Asta Cu
Asta CuFlag for United States of America asked on
iPadApple SoftwareWindows 7
8 Comments1 Solution151 ViewsLast Modified:
iPad errors continue.  Windows 10 all updated, IOS 9.1 upgraded this morning to 9.2 and after that, and reboots, again errors.  Ran diagnostics and all tests passed, including sync tests.  I don't get it, any ideas, other than that Quicktime isn't found?

Here's SOME info from diagnostics run

Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite L505
iTunes 12.3.1.23
QuickTime not available
FairPlay 2.9.9
Apple Application Support 4.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.1.0.6
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.0.2.61

Current user is not an administrator.  ALSO STRANGE, ONLY USER WITH ADMIN ACCESS
The current local date and time is 2015-12-09 06:42:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.  WHAT IS THIS ?
HDCP is supported.
Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Connected:      Yes
Online:            Yes
Using Modem:      No
Using LAN:      Yes
Using Proxy:      No

Firewall Information

Windows Firewall is on..... (THIS BAFFLES ME SINCE I'M USING MCAFEE FIREWALL INSTEAD)
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.

**** Device Connectivity Tests ****

iPodService 12.3.1.23 (x64) is currently running.
iTunesHelper 12.3.1.23 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:
iPad Air (Wi-Fi) running firmware version 9.2

Most Recent Devices Not Currently Connected:

iPhone 6 running firmware version 9.1

**** Device Sync Tests ****

Sync tests completed successfully.
-----
I previously uninstalled all related components and interfaces, including Quicktime, and after reboot reinstalled new iTunes (which was already updated at that point).   Then the -54 errors continued ... unknown.

Any ideas?

Thanks a lot,
Asta
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