asked on iPad Air (Wi-Fi) running firmware version 9.2 ,,, unknown errors (-50) and (-54)
iPad errors continue. Windows 10 all updated, IOS 9.1 upgraded this morning to 9.2 and after that, and reboots, again errors. Ran diagnostics and all tests passed, including sync tests. I don't get it, any ideas, other than that Quicktime isn't found?
Here's SOME info from diagnostics run
Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite L505
iTunes 12.3.1.23
QuickTime not available
FairPlay 2.9.9
Apple Application Support 4.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.1.0.6
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.0.2.61
Current user is not an administrator. ALSO STRANGE, ONLY USER WITH ADMIN ACCESS
The current local date and time is 2015-12-09 06:42:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled. WHAT IS THIS ?
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on..... (THIS BAFFLES ME SINCE I'M USING MCAFEE FIREWALL INSTEAD)
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
**** Device Connectivity Tests ****
iPodService 12.3.1.23 (x64) is currently running.
iTunesHelper 12.3.1.23 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
iPad Air (Wi-Fi) running firmware version 9.2
Most Recent Devices Not Currently Connected:
iPhone 6 running firmware version 9.1
**** Device Sync Tests ****
Sync tests completed successfully.
-----
I previously uninstalled all related components and interfaces, including Quicktime, and after reboot reinstalled new iTunes (which was already updated at that point). Then the -54 errors continued ... unknown.
Any ideas?
Thanks a lot,
Asta
Here's SOME info from diagnostics run
Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite L505
iTunes 12.3.1.23
QuickTime not available
FairPlay 2.9.9
Apple Application Support 4.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 9.1.0.6
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.0.2.61
Current user is not an administrator. ALSO STRANGE, ONLY USER WITH ADMIN ACCESS
The current local date and time is 2015-12-09 06:42:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled. WHAT IS THIS ?
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on..... (THIS BAFFLES ME SINCE I'M USING MCAFEE FIREWALL INSTEAD)
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
**** Device Connectivity Tests ****
iPodService 12.3.1.23 (x64) is currently running.
iTunesHelper 12.3.1.23 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
iPad Air (Wi-Fi) running firmware version 9.2
Most Recent Devices Not Currently Connected:
iPhone 6 running firmware version 9.1
**** Device Sync Tests ****
Sync tests completed successfully.
-----
I previously uninstalled all related components and interfaces, including Quicktime, and after reboot reinstalled new iTunes (which was already updated at that point). Then the -54 errors continued ... unknown.
Any ideas?
Thanks a lot,
Asta
iPadApple SoftwareWindows 7
Last Comment
Asta Cu
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ASKER
Thanks for your response, I will check the logs when I return to that system. I also will try another system to see if the behavior continues. McAfee is my choice of protection, feel too risky to remove.
You can turn McAfee off for a short time to test. The Majority of virus scanners on the Mac are basically scanning for Windows viruses to keep them from spreading to Windows users.
There are still only a handful of true Mac Malware. That is changing now, but you should be safe even if you don't have an Antivirus scanner for you Mac. Blocking flash, java, and scripting in your browser should protect you from the browser based attacks and keep you safe enough during the short term without a Mac virus scanner running.
There are still only a handful of true Mac Malware. That is changing now, but you should be safe even if you don't have an Antivirus scanner for you Mac. Blocking flash, java, and scripting in your browser should protect you from the browser based attacks and keep you safe enough during the short term without a Mac virus scanner running.
ASKER
Thank you. Did that.
Rebooted and tried again same (-54)
Ran diagnostics. All ok but iTunes helper not there or running. ???
Had missing Music in my iTunes library so I added the music from my computer to the library and it had to convert the format Took a long time and only tried a few CDs. Had to add to the Store.
New to this Mac world so very baffling. Since I already had these CDs and I then want to be able to see / hear them on all my devices and sharing and Apple music subscribed, it should work. Never see them on either The iPhone or the iPad
I've now tried adding them to iCloud music.
Is this all just a mess?
Rebooted and tried again same (-54)
Ran diagnostics. All ok but iTunes helper not there or running. ???
Had missing Music in my iTunes library so I added the music from my computer to the library and it had to convert the format Took a long time and only tried a few CDs. Had to add to the Store.
New to this Mac world so very baffling. Since I already had these CDs and I then want to be able to see / hear them on all my devices and sharing and Apple music subscribed, it should work. Never see them on either The iPhone or the iPad
I've now tried adding them to iCloud music.
Is this all just a mess?
ASKER
I guess where I am now I have to uninstall everything and try to install the whole iTunes and related software
ASKER
Thank you very much for your help, although they should've worked it did not and I just don't want to keep it open thank you very much
Actually, you should have deleted this if it didn't help you. You shouldn't give points if the answer didn't help you.
ASKER
It was helpful and can help others. The device was damaged and had corruptions
Think I will restart that next year
It's a shame to lose good information that can benefit others
Think I will restart that next year
It's a shame to lose good information that can benefit others