We help IT Professionals succeed at work.
Get Started

iPad Air (Wi-Fi) running firmware version 9.2 ,,, unknown errors (-50) and (-54)

Asta Cu
Asta Cu asked
Last Modified: 2015-12-15
iPad errors continue.  Windows 10 all updated, IOS 9.1 upgraded this morning to 9.2 and after that, and reboots, again errors.  Ran diagnostics and all tests passed, including sync tests.  I don't get it, any ideas, other than that Quicktime isn't found?

Here's SOME info from diagnostics run

Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite L505
QuickTime not available
FairPlay 2.9.9
Apple Application Support 4.1
iPod Updater Library 12.0
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (333.18)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP
iCloud for Windows

Current user is not an administrator.  ALSO STRANGE, ONLY USER WITH ADMIN ACCESS
The current local date and time is 2015-12-09 06:42:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.  WHAT IS THIS ?
HDCP is supported.
Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Connected:      Yes
Online:            Yes
Using Modem:      No
Using LAN:      Yes
Using Proxy:      No

Firewall Information

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.

**** Device Connectivity Tests ****

iPodService (x64) is currently running.
iTunesHelper is currently running.
Apple Mobile Device Service service is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:
iPad Air (Wi-Fi) running firmware version 9.2

Most Recent Devices Not Currently Connected:

iPhone 6 running firmware version 9.1

**** Device Sync Tests ****

Sync tests completed successfully.
I previously uninstalled all related components and interfaces, including Quicktime, and after reboot reinstalled new iTunes (which was already updated at that point).   Then the -54 errors continued ... unknown.

Any ideas?

Thanks a lot,
Watch Question
This problem has been solved!
Unlock 1 Answer and 8 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE