troubleshooting Question

iPad Air (Wi-Fi) running firmware version 9.2 ,,, unknown errors (-50) and (-54)

Avatar of Asta Cu
Asta CuFlag for United States of America asked on
iPadApple SoftwareWindows 7
8 Comments1 Solution151 ViewsLast Modified:
iPad errors continue.  Windows 10 all updated, IOS 9.1 upgraded this morning to 9.2 and after that, and reboots, again errors.  Ran diagnostics and all tests passed, including sync tests.  I don't get it, any ideas, other than that Quicktime isn't found?

Here's SOME info from diagnostics run

Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite L505
QuickTime not available
FairPlay 2.9.9
Apple Application Support 4.1
iPod Updater Library 12.0
CD Driver
CD Driver DLL
Apple Mobile Device
Apple Mobile Device Driver
Bonjour (333.18)
Gracenote SDK
Gracenote MusicID
Gracenote Submit
Gracenote DSP
iCloud for Windows

Current user is not an administrator.  ALSO STRANGE, ONLY USER WITH ADMIN ACCESS
The current local date and time is 2015-12-09 06:42:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.  WHAT IS THIS ?
HDCP is supported.
Core Media is supported.

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Connected:      Yes
Online:            Yes
Using Modem:      No
Using LAN:      Yes
Using Proxy:      No

Firewall Information

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.

**** Device Connectivity Tests ****

iPodService (x64) is currently running.
iTunesHelper is currently running.
Apple Mobile Device Service service is currently running.

No Universal Serial Bus Controller found.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:
iPad Air (Wi-Fi) running firmware version 9.2

Most Recent Devices Not Currently Connected:

iPhone 6 running firmware version 9.1

**** Device Sync Tests ****

Sync tests completed successfully.
I previously uninstalled all related components and interfaces, including Quicktime, and after reboot reinstalled new iTunes (which was already updated at that point).   Then the -54 errors continued ... unknown.

Any ideas?

Thanks a lot,
Join our community to see this answer!
Unlock 1 Answer and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros