messed up home network

geriatricgeek
geriatricgeek used Ask the Experts™
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i was playing around with my router configuration page and changed it to https. now I can't log on because it gives a certificate error. How do I log in? it is a linksys
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did you try installing the cert from that page? What browser are you running? It should give you an option to see more details on the error for the cert and you should be able to add it or install it.

Author

Commented:
I am running ie 11. I did not see anything to install a cert. it just says close the browser and more info. the more info says it will not accept the connection.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Have you tried the option (that should be there) to proceed anyway?  I get a message on my Cisco RVxx router that I need to OK each time.
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Author

Commented:
I was looking for that too. not there.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Is it feasible to reset the router to factory defaults?  There probably is not that much setup.

Author

Commented:
that's what I'm doing now. it hangs at 25%. I'm no longer as calm as I need to be for this. I found the reinstall disk.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
There may be a hardware issue if it hangs on factory reset as reset has nothing to do with https access.

Commented:
How do you know it hangs at 25%?  Are  you performing the reset via a web access page or something?  You should try performing the factory reset via the paperclip pin hole on the device.

If you hadn't already been trying the factory reset I would have said to try Firefox or chrome.  I have had this issue recently where IE would not access the router but Firefox worked fine after telling it to ignore the security warning.

Carl

Author

Commented:
the install window shows progress to 25%. i'm doing a re-install of the software which is not working. I'll try the factory reset and reconfigure it. The network seems to still be up but I can't get to the interface. tonight i'll have more time to see if i can fix it. I uninstalled the software so i hope i didn't screw it up too much.
Commented:
So the "Hang at 25%" is not during a factory reset but the installation of software?

Most routers don't actually require any software install.  The software is usually just a tool to find the IP address of the router.

Have you tried logging in to the router via Firefox instead of IE?

Sounds to me like you haven't actually performed a factory reset yet.  Might want to try logging in via Firefox first?

Carl.

Author

Commented:
the reset button worked. I was able to reconfigure it after that.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update and I was happy to help.

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