troubleshooting Question

Exchange 2010 CAS HA

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Hi everyone, i am a bit confused here. We have 2 CAS servers, both are a part of Windows NLB. But our Outlooks point to one CAS server at a time. I had my account on CAS02 and I shutdown CAS02 just to test and my Outlook couldnot work and it didnt go to CAS01 automatically. I dont see any errors or anything on any of the servers and the NLB is working fine. Any idea what could be wrong ?
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