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Email sent to any Gmail address is rejected by Gmail
For the last few days any email that is sent to any Gmail address from this domain 'mail.naytahwaush.org" is rejected by Gmail with the Mailer Daemon listed below.
The server here is an internal server on the lan, natted to the public IP of the network. There is an ISP, and GoDaddy is our domain
registrar. GoDaddy could not help. Recently the web site (at the same domain name) was changed to be hosted at GoDaddy.
Email is handled by having a 'mail.' in front of the domain.
Any ideas on this one?
Return-Path: <>
Subject: Undeliverable mail: Test Email 10:05
From: <MAILER-DAEMON@naytahwaush
To: <postmaster@naytahwaush.or
Date: Thu, 10 Dec 2015 10:05:25 -0600
Message-ID: <receipt-9501744@naytahwau
X-MAPI-Message-Class: REPORT.IPM.Note.NDR
MIME-Version: 1.0
Content-Type: multipart/report;boundary=
report-type="delivery-stat
--_===9501744====naytahwau
Content-Type: text/plain;charset="utf-8"
Failed to deliver to 'user@gmail.com'
SMTP module(domain gmail.com) reports:
message text rejected by gmail-smtp-in.l.google.com
550 5.7.1 information. o12si15986805igw.28 - gsmtp
--_===9501744====naytahwau
Content-Type: message/delivery-status
Reporting-MTA: dns; naytahwaush.org
Original-Recipient: rfc822;<user@gmail.com>
Final-Recipient: rfc822;<user@gmail.com>
Action: failed
Status: 5.0.0
Remote-MTA: dns; gmail.com
Diagnostic-Code: smtp;message text rejected by gmail-smtp-in.l.google.com
550 5.7.1 information. o12si15986805igw.28 - gsmtp
--_===9501744====naytahwau
Content-Type: text/rfc822-headers
Received: from [104.200.154.102] (account postmaster@naytahwaush.org
by naytahwaush.org (CommuniGate Pro WEBUSER 6.0.9)
with HTTP id 9501735 for user@gmail.com; Thu, 10 Dec 2015 10:05:24 -0600
From: "Postmaster" <postmaster@naytahwaush.or
Subject: Test Email 10:05
To: user@gmail.com
X-Mailer: CommuniGate Pro WebUser v6.0.9
Date: Thu, 10 Dec 2015 10:05:24 -0600
Message-ID: <web-9501748@naytahwaush.o
MIME-Version: 1.0
Content-Type: text/plain;charset=utf-8; format="flowed"
Content-Transfer-Encoding:
--_===9501744====naytahwau
The server here is an internal server on the lan, natted to the public IP of the network. There is an ISP, and GoDaddy is our domain
registrar. GoDaddy could not help. Recently the web site (at the same domain name) was changed to be hosted at GoDaddy.
Email is handled by having a 'mail.' in front of the domain.
Any ideas on this one?
Return-Path: <>
Subject: Undeliverable mail: Test Email 10:05
From: <MAILER-DAEMON@naytahwaush
To: <postmaster@naytahwaush.or
Date: Thu, 10 Dec 2015 10:05:25 -0600
Message-ID: <receipt-9501744@naytahwau
X-MAPI-Message-Class: REPORT.IPM.Note.NDR
MIME-Version: 1.0
Content-Type: multipart/report;boundary=
report-type="delivery-stat
--_===9501744====naytahwau
Content-Type: text/plain;charset="utf-8"
Failed to deliver to 'user@gmail.com'
SMTP module(domain gmail.com) reports:
message text rejected by gmail-smtp-in.l.google.com
550 5.7.1 information. o12si15986805igw.28 - gsmtp
--_===9501744====naytahwau
Content-Type: message/delivery-status
Reporting-MTA: dns; naytahwaush.org
Original-Recipient: rfc822;<user@gmail.com>
Final-Recipient: rfc822;<user@gmail.com>
Action: failed
Status: 5.0.0
Remote-MTA: dns; gmail.com
Diagnostic-Code: smtp;message text rejected by gmail-smtp-in.l.google.com
550 5.7.1 information. o12si15986805igw.28 - gsmtp
--_===9501744====naytahwau
Content-Type: text/rfc822-headers
Received: from [104.200.154.102] (account postmaster@naytahwaush.org
by naytahwaush.org (CommuniGate Pro WEBUSER 6.0.9)
with HTTP id 9501735 for user@gmail.com; Thu, 10 Dec 2015 10:05:24 -0600
From: "Postmaster" <postmaster@naytahwaush.or
Subject: Test Email 10:05
To: user@gmail.com
X-Mailer: CommuniGate Pro WebUser v6.0.9
Date: Thu, 10 Dec 2015 10:05:24 -0600
Message-ID: <web-9501748@naytahwaush.o
MIME-Version: 1.0
Content-Type: text/plain;charset=utf-8; format="flowed"
Content-Transfer-Encoding:
--_===9501744====naytahwau
Last Comment
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It doesn't matter where your website is hosted, it only matters where your external DNS zone is hosted. From a lookup on your domain records, I can see that your DNS zone is hosted by Godaddy. Therefore, if you know how to configure it, you can make any necessary changes yourself, including an RDNS record. If you don't know how to do it, then call GoDaddy tech support and they'll help you out.
There is no MX (mail server) record for 'mail.naytahwaush.org" on your public DNS zone. Also, you do have an SPF record, but it includes only the following server as an allowed server to send email: _spf.google.com. The public name of your email server is "mx0.rrv.net" and that server is not allowed to send email for your domain according to your SPF record. However, if your mail is in fact hosted at Godaddy and not on an internal mail server, then this might be a correct configuration using some sort of redirect to a Google server.
There is no MX (mail server) record for 'mail.naytahwaush.org" on your public DNS zone. Also, you do have an SPF record, but it includes only the following server as an allowed server to send email: _spf.google.com. The public name of your email server is "mx0.rrv.net" and that server is not allowed to send email for your domain according to your SPF record. However, if your mail is in fact hosted at Godaddy and not on an internal mail server, then this might be a correct configuration using some sort of redirect to a Google server.
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ASKER
The mail server is hosted at our own site. There is a web site at the web address www.naytahwaush.org that is hosted at GoDaddy. The website was formerly hosted at the same site as the mail server, in house. It was recently moved to GoDaddy. The problems started occurring shortly after that. Before that, no problem like this one existed going back for many years.
Today I am going to have an opportunity to coordinate with the onsite tech and have a good look at the issue. Thanks to everyone for your valuable comments and ideas. I will report back.
Today I am going to have an opportunity to coordinate with the onsite tech and have a good look at the issue. Thanks to everyone for your valuable comments and ideas. I will report back.
ASKER
I just spent over an hour on the phone with GoDaddy tech support. We explored the issue in depth. What we arrived at is that GoDaddy cannot create PTR records for emall domains that are not hosted at their site. He sent to me a GoDaddy document to this effect which explains this (see attached).
His recommendation was that it is an ISP issue. I had spoken with the ISP earlier and they felt that it was a GoDaddy issue. I'm going to work on this a bit more going forward today. I am considering seeking some outside consultation or possibly recommending that the school host their email with another provider.
Any other clarification, correction, ideas still welcome and appreciated.
His recommendation was that it is an ISP issue. I had spoken with the ISP earlier and they felt that it was a GoDaddy issue. I'm going to work on this a bit more going forward today. I am considering seeking some outside consultation or possibly recommending that the school host their email with another provider.
Any other clarification, correction, ideas still welcome and appreciated.
Unless you have great concern of security, you will not place your mail server in your own office.
The best practice is either outsource the email service to hosting firm or put your mail server in data centre under co-location. The network guy of the hosting firm or the data centre will help you out for PTR records and reverse DNS with the network guy of GoDaddy.
The best practice is either outsource the email service to hosting firm or put your mail server in data centre under co-location. The network guy of the hosting firm or the data centre will help you out for PTR records and reverse DNS with the network guy of GoDaddy.
IT Administrator like you shall work on other crucial matters like liasion with different service providers for the best and most suitable technologies for your users and corporation.
Who provides you with your internet Fixed IP Address?
It is usually the ISP and thus it is usually their responsibility to add Reverse DNS to the same Fixed IP Address.
Alan
It is usually the ISP and thus it is usually their responsibility to add Reverse DNS to the same Fixed IP Address.
Alan
PTR record issues are for the OWNER of the IP Block in which the Ip address resides.
They need to provide a reverse lookup for their IP block.
All formward lookups (By domain name are through youre Domain name provider.
ie. The need to either setup a Delegation to the name servers (NS) records that point to the DNS providing a SOA record (and the usual suspects). Or provide translation services for your domain.
(and the usual suspects like A, MX, SRV, TXT, DNSSEC, SPF etc.)
They need to provide a reverse lookup for their IP block.
All formward lookups (By domain name are through youre Domain name provider.
ie. The need to either setup a Delegation to the name servers (NS) records that point to the DNS providing a SOA record (and the usual suspects). Or provide translation services for your domain.
(and the usual suspects like A, MX, SRV, TXT, DNSSEC, SPF etc.)
We still haven't confirmed the circumstances around your mail server.....
Do you have an onsite e-mail server or a hosted one with a 3rd party company?
If hosted with a 3rd party, do you rent an actual VM (dedicated to you) which you configure yourself, or a pre-packaged hosted (shared) e-mail facility?
If you have an onsite server, your rDNS is dealt with by your ISP (unless you have a dynamic IP)
if you have a hosted VM (dedicated) that you control, you should still speak to your ISP, but this would fall under the ownership of whoever you pay for the VM.
if you have a pre-packaged (shared) mail server you will NOT be able to setup rDNS, but you shouldn't need it as it should have been configured by the hosting company along with their FQDNs.
Do you have an onsite e-mail server or a hosted one with a 3rd party company?
If hosted with a 3rd party, do you rent an actual VM (dedicated to you) which you configure yourself, or a pre-packaged hosted (shared) e-mail facility?
If you have an onsite server, your rDNS is dealt with by your ISP (unless you have a dynamic IP)
if you have a hosted VM (dedicated) that you control, you should still speak to your ISP, but this would fall under the ownership of whoever you pay for the VM.
if you have a pre-packaged (shared) mail server you will NOT be able to setup rDNS, but you shouldn't need it as it should have been configured by the hosting company along with their FQDNs.
ASKER
The email server is onsite. I have contacted the ISP but there was a communication problem or just a problem getting to the right person. This ISP has a record of poor service. Plus they want to charge the school to create a reverse PTR (which seems a bit overboard to me). I can't make that decision so the onsite Tech has been alerted. He has been out ill on Thursday and Friday. I am hopeful he will be back Monday so he can talk to the ISP and get this resolved.
I will follow up, and thank you all again for all of your input. Much appreciated!
I will follow up, and thank you all again for all of your input. Much appreciated!
Not many ISPs charge for adding an rDNS record, so I agree it's a little overboard.
Good luck!
Good luck!
Agreed. It is only a one time fee and the cost is nominal. You should be fine.
ASKER
The onsite tech was finally able to get connected with the right person at the ISP and they added the rDNS record and things are running smoothly again with Gmail. Thanks so much for sharing your knowledge and help!
Email Servers
Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.
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