troubleshooting Question

Cannot delete 2 emails from Outlook 2010

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Attila-RobertFlag for Canada asked on
Email Clients
6 Comments1 Solution143 ViewsLast Modified:
Environment: Office 2010, Exchange 2010 in a domain environment, using Citrix servers.
One of the users cannot delete 2 emails. One is a recall and when trying to remove, you get an error that it was already deleted, or moved and the other email when trying to delete, just nothing happens.
Troubleshooting done so far: deleted Citrix profile, to no avail, the emails show up, while accessing email from Citrix, or Outlook Web
Logged onto a different PC with the user's credentials and managed to remove the 2 emails, that's on a local machine, outside of Citrix. They don't show up.
Our Citrix guy says it's not a Citrix issue, since it happens in OWA.
Go figure!
Help please and thanks.
Scott C
Senior Engineer

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