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Attila-RobertFlag for Canada

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Cannot delete 2 emails from Outlook 2010

Environment: Office 2010, Exchange 2010 in a domain environment, using Citrix servers.
One of the users cannot delete 2 emails. One is a recall and when trying to remove, you get an error that it was already deleted, or moved and the other email when trying to delete, just nothing happens.
Troubleshooting done so far: deleted Citrix profile, to no avail, the emails show up, while accessing email from Citrix, or Outlook Web
Logged onto a different PC with the user's credentials and managed to remove the 2 emails, that's on a local machine, outside of Citrix. They don't show up.
Our Citrix guy says it's not a Citrix issue, since it happens in OWA.
Go figure!
Help please and thanks.
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Scott C
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Your Citrix guy is correct.  Since it happens in OWA it's not a Citrix issue.  As the OWA client accesses the data directly on the Exchange Server, this is a server issue and not a client one.

Try running a New-MailboxRepairRequest

It sounds like there is some corruption in the mailbox.

Example 4 is what you want to run.

New-MailboxRepairRequest -Mailbox ayla -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview -Archive
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Tried to run example 4 on the Exchange server, got an error message the term is not recognized as a commandlet. In the TechNet article says "This cmdlet is available only in on-premises Exchange Server 2016" and I have Exchange 2010.
Hi All, I still need assistance with this issue, please and thanks.
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Scott C
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Thank you, this did the job.
Anytime.  Glad I could help.