Cannot delete 2 emails from Outlook 2010

Attila-Robert
Attila-Robert used Ask the Experts™
on
Environment: Office 2010, Exchange 2010 in a domain environment, using Citrix servers.
One of the users cannot delete 2 emails. One is a recall and when trying to remove, you get an error that it was already deleted, or moved and the other email when trying to delete, just nothing happens.
Troubleshooting done so far: deleted Citrix profile, to no avail, the emails show up, while accessing email from Citrix, or Outlook Web
Access.
Logged onto a different PC with the user's credentials and managed to remove the 2 emails, that's on a local machine, outside of Citrix. They don't show up.
Our Citrix guy says it's not a Citrix issue, since it happens in OWA.
Go figure!
Help please and thanks.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Scott CSenior Engineer

Commented:
Your Citrix guy is correct.  Since it happens in OWA it's not a Citrix issue.  As the OWA client accesses the data directly on the Exchange Server, this is a server issue and not a client one.

Try running a New-MailboxRepairRequest

It sounds like there is some corruption in the mailbox.

https://technet.microsoft.com/en-us/library/ff625226%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396

Example 4 is what you want to run.

New-MailboxRepairRequest -Mailbox ayla -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview -Archive

Author

Commented:
Tried to run example 4 on the Exchange server, got an error message the term is not recognized as a commandlet. In the TechNet article says "This cmdlet is available only in on-premises Exchange Server 2016" and I have Exchange 2010.

Author

Commented:
Hi All, I still need assistance with this issue, please and thanks.
Starting with Angular 5

Learn the essential features and functions of the popular JavaScript framework for building mobile, desktop and web applications.

Senior Engineer
Commented:
Sorry.  Here is the TechNet page for Exchange 2010.

https://technet.microsoft.com/en-us/library/ff625226(v=exchg.141).aspx

New-MailboxRepairRequest -Mailbox ayla -CorruptionType ProvisionedFolder,SearchFolder,AggregateCounts,Folderview -Archive

The command looks the same.  Be sure you get the spacing and syntax exact.

If you get the error again, please post a screenshot of the error message.

Author

Commented:
Thank you, this did the job.
Scott CSenior Engineer

Commented:
Anytime.  Glad I could help.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial