My name is xxxxxx xxxxxx and I am a computer engineer. I am helping Jan and Everett xxxxx to improve their home network. As a part of the new home network solution, I have recommended also a Claud storage solution in which they will store all their data. For this device to work must be plugged in directly in to the router, not into a switch or access point like the current setup they have now. This is why I recommended to upgrade to the latest dual band wireless router that Comcast deliver to all his customers. The upgrade is free and very quick to schedule. This new router will be moved to their new apartment once the new apartment will be finished.
Thank you for your understanding about this matter,
If you have any questions please do not hesitate to contact me. Thank you in advance.