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Document Management

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Avatar of master_6ez
master_6ez🇬🇧

cardscan software
I have cadscan software team executive but the scanner is not being recognised. it was working previously before we disconnected the PC. now I have connected it back and the software will not pick up the scanner. this is on windows 7 and the scanner model is cadscan 62. I have reinstalled the software but the software does not detect. when I plug it in the software does not respond, its only when the scanner is unplugged the software seems to work properly. is there some setting to change in windows 7 ?

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Avatar of Joe WinogradJoe Winograd🇺🇸

Is this W7 in your Citrix environment, as mentioned in your later question? If so, does the software work outside the Citrix environment, that is, running directly on a W7 system without Citrix?
Avatar of master_6ezmaster_6ez🇬🇧

ASKER

no this does not relate to citrix. just standalone windows 7
Avatar of Joe WinogradJoe Winograd🇺🇸

> it was working previously before we disconnected the PC

Was it disconnected and reconnected to the same PC or a different one?

I presume it's a DYMO CardScan — what model? If it's not a DYMO, let me know the manufacturer and model.
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Avatar of master_6ezmaster_6ez🇬🇧

ASKER

same PC it was connected, and the model is dynmo cadscan 62
Avatar of Joe WinogradJoe Winograd🇺🇸

> dynmo cadscan 62

OK, I'm sure you mean DYMO CardScan 62. Did you reconnect it to the same USB port or a different one? And is it a USB2 or USB3 port?
Avatar of master_6ezmaster_6ez🇬🇧

ASKER

USB 2 and tried same port and different port
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Avatar of Joe WinogradJoe Winograd🇺🇸

> I have cadscan software team executive

CardScan Team and CardScan Executive are two different products:

Executive
http://www.dymo.com/en-US/cardscan-executive-empty-card-scanner

Team
http://www.dymo.com/en-US/cardscan-team-card-scanner

Which one do you have?
Avatar of master_6ezmaster_6ez🇬🇧

ASKER

cadscan executive version 9
Avatar of Joe WinogradJoe Winograd🇺🇸

> cadscan

CardScan

Look in Device Manager. It's probably in the Imaging devices section, but it could be somewhere else. Is it there? If so, does it have an exclamation point?
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Avatar of master_6ezmaster_6ez🇬🇧

ASKER

no it comes up as a cardscan 62 in device manager
Avatar of Joe WinogradJoe Winograd🇺🇸

> it comes up as a cardscan 62 in device manager

In what section of Device Manager? Does it have an exclamation point? Post a screenshot of it.
Avatar of master_6ezmaster_6ez🇬🇧

ASKER

I will get a screenshot tonmorow
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Document Management

Document Management

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A Document Management System (DMS) is a system (both hardware and software) used to track, manage and store documents and reduce paper. Most are capable of keeping a record of the various versions created and modified by different users (history tracking). It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow systems and records management systems.