<div>
Is this W7 in your Citrix environment, as mentioned in <a href="https://www.experts-exchange.com/questions/28899085/cardscan-via-citrix.html" rel="ugc nofollow">your later question</a>? If so, does the software work outside the Citrix environment, that is, running directly on a W7 system without Citrix?
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Is this W7 in your Citrix environment, as mentioned in your later question [https://www.experts-exchange.com/questions/28899085/cardscan-via-citrix.html]? If so, does the software work outside the Citrix environment, that is, running directly on a W7 system without Citrix?

<div>
no this does not relate to citrix. just standalone windows 7
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no this does not relate to citrix. just standalone windows 7

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&gt; it was working previously before we disconnected the PC<br />
<br />
Was it disconnected and reconnected to the same PC or a different one?<br />
<br />
I presume it's a DYMO CardScan — what model? If it's not a DYMO, let me know the manufacturer and model.
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> it was working previously before we disconnected the PC

Was it disconnected and reconnected to the same PC or a different one?

I presume it's a DYMO CardScan — what model? If it's not a DYMO, let me know the manufacturer and model.

<div>
same PC it was connected, and the model is dynmo cadscan 62
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same PC it was connected, and the model is dynmo cadscan 62

<div>
&gt; dynmo cadscan 62<br />
<br />
OK, I'm sure you mean DYMO CardScan 62. Did you reconnect it to the same USB port or a different one? And is it a USB2 or USB3 port?
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> dynmo cadscan 62

OK, I'm sure you mean DYMO CardScan 62. Did you reconnect it to the same USB port or a different one? And is it a USB2 or USB3 port?

<div>
USB 2 and tried same port and different port
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USB 2 and tried same port and different port

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&gt; I have cadscan software team executive<br />
<br />
CardScan Team and CardScan Executive are two different products:<br />
<br />
<b><i>Executive</i></b><br />
<a href="http://www.dymo.com/en-US/cardscan-executive-empty-card-scanner" rel="ugc">http://www.dymo.com/en-US/cardscan-executive-empty-card-scanner</a><br />
<br />
<b><i>Team</i></b><br />
<a href="http://www.dymo.com/en-US/cardscan-team-card-scanner" rel="ugc">http://www.dymo.com/en-US/cardscan-team-card-scanner</a><br />
<br />
Which one do you have?
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> I have cadscan software team executive

CardScan Team and CardScan Executive are two different products:

Executive
http://www.dymo.com/en-US/cardscan-executive-empty-card-scanner [http://www.dymo.com/en-US/cardscan-executive-empty-card-scanner]

Team
http://www.dymo.com/en-US/cardscan-team-card-scanner [http://www.dymo.com/en-US/cardscan-team-card-scanner]

Which one do you have?

<div>
cadscan executive version 9
</div>


<div>
&gt; cadscan<br />
<br />
CardScan<br />
<br />
Look in Device Manager. It's probably in the <b>Imaging devices</b> section, but it could be somewhere else. Is it there? If so, does it have an exclamation point?
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> cadscan

CardScan

Look in Device Manager. It's probably in the Imaging devices section, but it could be somewhere else. Is it there? If so, does it have an exclamation point?

<div>
no it comes up as a cardscan 62 in device manager
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no it comes up as a cardscan 62 in device manager

<div>
&gt; it comes up as a cardscan 62 in device manager<br />
<br />
In what section of Device Manager? Does it have an exclamation point? Post a screenshot of it.
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> it comes up as a cardscan 62 in device manager

In what section of Device Manager? Does it have an exclamation point? Post a screenshot of it.

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I will get a screenshot tonmorow
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<div>
<div class="content wysiwyg-content">
I have cadscan software team executive but the scanner is not being recognised. it was working previously before we disconnected the PC. now I have connected it back and the software will not pick up the scanner. this is on windows 7 and the scanner model is cadscan 62. I have reinstalled the software but the software does not detect. when I plug it in the software does not respond, its only when the scanner is unplugged the software seems to work properly. is there some setting to change in windows 7 ?
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</div>


I have cadscan software team executive but the scanner is not being recognised. it was working previously before we disconnected the PC. now I have connected it back and the software will not pick up the scanner. this is on windows 7 and the scanner model is cadscan 62. I have reinstalled the software but the software does not detect. when I plug it in the software does not respond, its only when the scanner is unplugged the software seems to work properly. is there some setting to change in windows 7 ?

cardscan software

Document imaging is an information technology category for systems capable of replicating documents commonly used in business. Document imaging systems can take many forms including microfilm, on demand printers, facsimile machines, copiers, multifunction printers, document scanners, computer output microfilm (COM) and archive writers. Document imaging is a form of enterprise content management, built around the need to manage and secure the escalating volume of electronic documents (spreadsheets, word-processing documents, PDFs, e-mails) created in organizations.

Document Imaging

A Document Management System (DMS) is a system (both hardware and software) used to track, manage and store documents and reduce paper. Most are capable of keeping a record of the various versions created and modified by different users (history tracking). It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow systems and records management systems.