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Try running the online remote connectivity analyser (ActiveSync) for that user, let me know the outcome
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Try running the online remote connectivity analyser (ActiveSync) for that user, let me know the outcome

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Hi I have a client with active sync setup on his iphone to retrieve his exchange email. The inbox syncs fine but my client has subfolders that he created under his mailbox (not under the inbox) with additional levels of subfolders within them which are viewable on the iphone but the folders have no emails in them. I confirmed in outlook the folders contain many emails. I went into the push settings on the iphone and checked off all of the subfolders but they still will not sync. I created test sub folders in my outlook and they sync to my iphone was AS with no issue. I compared the settings on both accounts/devices and they are identical. I also recreated the AS account on the phone, but that didnt help either.<br />
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When I go into each subfolder on the phone I see the status &quot;connecting&quot; with the spinning wheel but it does not pull down any emails.<br />
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Any ideas?
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Hi I have a client with active sync setup on his iphone to retrieve his exchange email. The inbox syncs fine but my client has subfolders that he created under his mailbox (not under the inbox) with additional levels of subfolders within them which are viewable on the iphone but the folders have no emails in them. I confirmed in outlook the folders contain many emails. I went into the push settings on the iphone and checked off all of the subfolders but they still will not sync. I created test sub folders in my outlook and they sync to my iphone was AS with no issue. I compared the settings on both accounts/devices and they are identical. I also recreated the AS account on the phone, but that didnt help either.

When I go into each subfolder on the phone I see the status "connecting" with the spinning wheel but it does not pull down any emails.

Any ideas?

Active Sync On iPhone does not Sync Subfolders

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

The iPhone is a smartphone made by Apple Inc. It and the iPad, along with several other mobile devices from Apple, run on the iOS operating system, which has its own topic, as does the iPad for device-specific questions. Native iOS applications are written in Objective-C or in Swift using the Cocoa Touch frameworks or HTML5 compiled with the help of a package manager such as Adobe PhoneGap; a common IDE is Xcode.

iPhone

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

A smartphone or smart phone is a mobile phone with an advanced mobile operating system that combines features of a personal computer operating system with other features useful for mobile or handheld use. They typically combine the features of a cell phone with those of other popular mobile devices, such as personal digital assistant (PDA), media player and GPS navigation unit. Most smartphones can access the Internet, have a touchscreen user interface, can run third-party apps, music players and are camera phones. Most Smartphones produced from 2012 onwards also have high-speed mobile broadband 4G LTE internet, motion sensors, and mobile payment mechanisms.