We help IT Professionals succeed at work.
Get Started

Computer will not start up properly if printer is turned or left on first.

145 Views
Last Modified: 2015-12-26
I purchased 2 Brother DCP-L2540DW printers yesterday. I installed the drivers from the CD and hooked up the printer when instructed. It requested me to restart the computer at the end of the installation package. What happens is my computer boots up just prior to the 'Press Ctrl Alt Delete' screen. Prior to displaying this screen, both my monitors briefly display 'No Signal', turns black and the power light on both monitors turn amber.

I can wait at the blank screen for 5, 10 or 15 minutes and nothing will change. Within 3 seconds of me turning off my printer, both monitors display the 'Press Ctrl Alt Delete' screen and everything is OK.

Everything works perfectly if I restart my computer with the printer turned off.
My computer will not start properly if I start my computer with the printer turned on.

I've contacted Bother and they're blaming Microsoft for the problem. Brother doesn't have a phone number for tech support. The phone number is a message to go to their website for 'Live Chat'.

I rotated printers and my computer restarted fine the first time. Every time after that I ran into the same problem with either printer.

I've updated the firmware on the printer.
I've downloaded and used the latest driver from the Brother Website.
I've installed every update related to the Brother DCP-L2540DW printer on the Brother website.

Any suggestions?
Comment
Watch Question
This problem has been solved!
Unlock 5 Answers and 16 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE