troubleshooting Question

Problem accessing QNAP using alias instead of hostname from Windows 2012 R2 Server

Avatar of whenz
whenz asked on
Windows Server 2012Windows 10
1 Comment1 Solution1045 ViewsLast Modified:
We have QNAP in place with the hostname QNAP01.  The Qnap has the latest firmware and is joined to the AD Domain.  We have the DNS entry for QNAP01 and also a CNAME ARCHIV in DNS.  From our Windows 7 and Windows 2008 R2 the users connect to the Qnap using the name \\archiv.  

Now we have a Windows 2012 R2 Citrix farm where the users can't connect using the alias \\archiv.  They get a authentication prompt.  When they enter their credentials they still cannot connect to the Qnap.  But when they enter the hostname \\qnap01 they can connect without any issues.

Please advise.
Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 1 Comment.
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>


Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 1 Comment.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004