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GPGEntFlag for United States of America

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Browsers shutting down

I have a Windows 7 Home PC about 4 years old and it has been working fine.  It has recently been shutting down all browsers.  We primarily use Chrome and get a message that Chrome has crashed. I then try Firefox and Internet Explorer and they both will not work either. Other features work - can bring up MS Office, etc.  I have cleared out old programs, defragged, cleared temp files, etc. and the browsers will work again.  Works for a day or two and does it again.  I loaded Auslogics Boost 8, ran it and it still occurred so I removed it.  I have McAffee running, have run scans, and no problems reported.

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Web BrowsersGoogle Chrome OS

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GPGEnt
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jhyiesla
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GPGEnt
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ASKER

I tried that earlier.  I'll try it again.
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jcimarron
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GPGEnt--
Can you learn anything more from Event Viewer?

Some other program may be conflicting with your browsers.  Run Process Explorer and see if you can determine what that program is.
http://technet.microsoft.com/en-us/sysinternals/bb896653

If still no help, try a Repair Install.
http://www.sevenforums.com/tutorials/3413-repair-install.html
This should not affect your installed programs or personal data, but a backup is always a good idea.
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GPGEnt
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ASKER

Running MalwareBytes.  I'll try this next.
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Dave Baldwin
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Are all the browsers crashing on the same web page?  If so, what is it?
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GPGEnt
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No, Browsers are not crashing on same site.   At this point I ran MalwareBytes and it took out 108 items.  The Chrome is working fine at this point, but I have fixed it before and it returns.  I'll work with it a while before concluding, Conflicting programs seems probable.
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jhyiesla
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MWB usually does a good job of removing the problem issues.  However, it's also possible that the damage has already been done. If you haven't already done so, you might want to completely remove and reinstall Chrome and FF. I'd also check Programs and Features in Control Panel for anything installed that you didn't purposefully install.  If you still end up with problems you may need an OS wipe and reload.
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Kimputer

As with most smarter viruses, they already have the upper hand on your system, and removing them inside Windows will only look successful (that's what the virus wants you to believe), only to come back whenever it wants.
If you ever find some infection, always run a virus scan outside of Windows (since that's not started, the virus can't have the upper hand). With that, I mean, a proper USB/DVD boot, from a reputable company. If you didn't have a paid version, free version can be from AVG or A vast.
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Dave Baldwin
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Kapersky has a download that you put on a CD so you can boot from it and scan your computer.  It's based on Linux so it ignores Windows file permissions and can scan everything.  http://support.kaspersky.com/us/viruses/rescuedisk
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GPGEnt
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MalwareBytes found over 100 issues, even though McAffee is running.  The problem has been resolved and not returned for several days.
Web Browsers
Web Browsers

Web browsers are applications used primarily to display documents, files and media from the Internet, identified by a Uniform Resource Identifier (URI) that can be a page, image, video or other file. Some browsers require the use of add-ons or extensions to safely render the information they receive; others have systems built into them to perform the same functions.

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