Solved: Outlook 2016 Profile Error

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itgolfer

Outlook 2016 Profile Error

I recently installed Office 2016 at a new office and am having an issue with 1 user. When I initially configure Outlook under her login, it seemed to work like normal but when I launch the program, I get a couple of errors (Outlook and Outlook2). I tried creating a different profile under Control Panel-Mail but when I go through the setup with Exchange, it gives me the Rundll error. This is happening on 2 different workstations with the same user. Other users are able to access Outlook with no issues on those same workstations. Any thoughts?
Outlook.jpg
Outlook2.jpg
Rundll32.jpg

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David Johnson, CD🇨🇦

Resolve problem #1 and 2 and 3 will disappear.
test your exchange server with https://testconnectivity.microsoft.com/
report back

itgolfer

ASKER

I'm assuming you wanted me to do the test Outlook Autodiscover?

The Microsoft Connectivity Analyzer is attempting to test Autodiscover for user@domain.com.
Testing Autodiscover failed.

Clark Kent🇮🇳

You mean even testing auto-discover does not give you any positive output.

This trial may help you: https://social.technet.microsoft.com/Forums/en-US/7eccb369-1692-4722-9938-7bfdae7adcd8/the-microsoft-connectivity-analyzer-failed-to-obtain-an-autodiscover-xml-response?forum=exchangesvrmobility

Cheers
Clark Kent

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itgolfer

ASKER

I'm still unclear on what's going on. I know Outlook 2016 requires Autodiscover but it works for everyone else, just not this user.

itgolfer

ASKER

Has anyone else seen this issue or know of a possible solution?

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itgolfer

ASKER

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itgolfer

ASKER

I got it figured out. When I originally setup this user, I had her last name misspelled but I changed it after realizing that. It still had her old email address in her account as the default and it was trying to use that during the automatic setup. I removed that email address from her account and it worked.

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Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.