Spudstah
asked on
Win10 killing DVD drives
Greetings,
I have noted that with Win10 my CD/DVD drives have all become unusable. In device manager I find drivers for my internal BD-DVD drive and an external USB LG CD/DVD drive. Both these drives have been working fine for months. Now the drivers show a yellow marker of a kind I've never seen before. When you click on them a window opens with a notation;
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I also have an external USB Samsung CD/DVD drive which normally resides in a drawer. I have plugged it in and used it with this computer before. The computer now ignores it.
Focusing on the USB LG CD/DVD:
--- In Device Manager I uninstalled the driver. When I plug the drive back in it reappears in Device Manager. DM still gives the same nasty message. (DM has reinstalled the Microsoft driver 10.0.10240.16384. If I try to update it I'm told it's the most current driver)
--- In Device Manager I again uninstalled the driver. I tried running the original LG install disk. Their installer says it won't install because I don't have that drive.
Thus far my only option is to map a drive letter on my crippled puter to a CD/DVD drive installed in another machine on my house network.
I have noted that with Win10 my CD/DVD drives have all become unusable. In device manager I find drivers for my internal BD-DVD drive and an external USB LG CD/DVD drive. Both these drives have been working fine for months. Now the drivers show a yellow marker of a kind I've never seen before. When you click on them a window opens with a notation;
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I also have an external USB Samsung CD/DVD drive which normally resides in a drawer. I have plugged it in and used it with this computer before. The computer now ignores it.
Focusing on the USB LG CD/DVD:
--- In Device Manager I uninstalled the driver. When I plug the drive back in it reappears in Device Manager. DM still gives the same nasty message. (DM has reinstalled the Microsoft driver 10.0.10240.16384. If I try to update it I'm told it's the most current driver)
--- In Device Manager I again uninstalled the driver. I tried running the original LG install disk. Their installer says it won't install because I don't have that drive.
Thus far my only option is to map a drive letter on my crippled puter to a CD/DVD drive installed in another machine on my house network.
ASKER CERTIFIED SOLUTION
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Also check that Windows has the latest chipset drivers for your motherboard, it has a habit of installing generic IDE/SATA drivers where specific drive controllers are needed. If that is the case you may find that your HDD performance improves also!
ASKER
Mr. Hurst
You hit the nail on the head - 1st try.
Please be advised you now have a new alias; Lifesaver
While you may not feel like a round candy with a hole in it,
You filled my Season with a spot of joy. Thanks
You hit the nail on the head - 1st try.
Please be advised you now have a new alias; Lifesaver
While you may not feel like a round candy with a hole in it,
You filled my Season with a spot of joy. Thanks
Thank you SO much for your kind comment. I was happy to help you.
I will see if I can get Netminder to change Ace to Lifesaver!
Thanks again.
I will see if I can get Netminder to change Ace to Lifesaver!
Thanks again.