Windows 10 does not shut down completely - why and how can I fix?

Carl used Ask the Experts™
I recently upgraded my Win7 Pro installation to a Win10 Pro installation when it was offered for free by Microsoft. However I've noticed that when I click on Start/Power/Shut Down the computer does not shut down completely but just seems to go into a 'logged off' state. I have an HP ProBook 4730s so to get it to shut down I have to press the power button on the computer and keep it depressed until I can hear and see the computer has powered off.

Has anyone else experienced this or know about it, and if so is there a solution to get my computer to behave properly?

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Naveen JoshiSystem Administrator

Yes MightyMouse1801 , I had the same experience on my Lenovo G50-80, and i though that it as a bug in windows 10. Here is a thread for HP Devices too.....

How I Fixed IT for myself ?

-For me I have done a clean install of windows 10 build 10586.
-Downloaded the correct drivers for windows 10 and installed.
- The Problem has gone !

I suggest you to update your windows 10 first. If not follow above walkthrough
Most Valuable Expert 2015
I would do a clean installation of Windows 10. That is always better than an upgrade. Download the November iso file from m$ using the media creation tool or download link:

Then either burn it to DVD or use WinSetupFromUSB to create a bootable USB stick:

Now boot the PC from the DVD or USB stick you made and do a clean installation of Windows 10 Pro. When you get asked for the product key, just skip that. When the system is running and connected to the internet it will automatically activate as the PC has already been registered with the m$ servers from your previous upgrade.

Now download the drivers for Windows 10 from the PC manufacturer's website and install those, beginning with the chipset drivers (reboot after that), then the rest.
Distinguished Expert 2018

Reason is: shutting down in win7 was a simple shut down. In win10, shutting down is kernel hibernation. This takes some time on slow hard drives, so while the screen is already off and you assume windows has "said good night", the hard drive is still running and the power LED is still on, too.
Do it again and you'll see it will be completely off after some seconds more.

Kernel hibernation makes the machine start faster, that's why it was introduced. If you like, this is how to turn it off:
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Top Expert 2015

To add detail: W10 logs you off, then hibernates (storing the used memory to disk). Then switches off the machine. If that doesn't work, or takes way too long, try updating drivers, defrag the disk, and make sure your disk is not filled up to the rim.
CarlTechnical Writer/Trainer


Hi guys,
thanks for responding to my question. After reading the responses, and as much as I hate to do it, I've decided to do a clean install. Hopefully this will also fix another problem I've got.
Sorry for the delay in getting back.
Distinguished Expert 2018

So you didn't try my suggestion?

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