windows 10

mkramer777
mkramer777 used Ask the Experts™
on
Upgraded my surface from windows 8.1 to 10 and now I can't install any printers.  I have plugged in (USB) 2 brand new printers and downloaded the drivers for 10 and they never end up working.  They say error when I try to print.  Any ideas on what to check?
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Distinguished Expert 2018

Commented:
Open services.msc and see whether the service " print spooler" is running, if not, start it and see if you can print. If not, reopen services.msc and recheck and report if it was still running or not.

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Commented:
It is running.  When I opened it again it was still running.  This did not help when I tried to print.
Distinguished Expert 2018

Commented:
OK, more tests: win10 comes with a virtual printer preinstalled: "microsoft print to PDF". Does that one work?

Author

Commented:
I was able to print to microsoft print to pdf
Distinguished Expert 2018
Commented:
Ok, I did not have any printer problems on any of our win10 clients, yet. Did you try to print a test page from within printer properties? If that does not work, uninstall the printer via device manager and select to delete the driver files then reconnect it and have windows search for a driver online, don't insert the setup disk.

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