troubleshooting Question

2GB ram but I have a 4GB stick installed

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wfcrrFlag for United States of America asked on
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I have a machine that is showing 2GB ram installed, but it has a 4GB stick in it.  It is one stick of ram 4GB DDR3 1333.  What should I look at?  I tried pulling the stick of ram, cleaning the slot and the teeth and reinserting, but upon reboot, still shows as only 2GB.  Seems to be causing the machine to run slow.
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