We help IT Professionals succeed at work.

Browsers Crashing

comptom
comptom asked
on
68 Views
Last Modified: 2016-01-21
Whenever I attempt to download anything such as an email attachment or print driver from ANY web browser the browser crashes. also the client uses a specific website where they need to access files from a mapped drive on they're network which attempting to access that drive also crashes the browser. I've run various anti-malware programs i.e. ADW, Combofix, TDSS, and Hitman Pro, as well as SFC which did not find any issues.  I also read on a forum that the original downloads folder could have been corrupted so I created a new Downloads folder and redirected Chromes downloads to it to no avail. Other than the browsers crashing during these specific actions everything seems to work fine at this point. If anyone has dealt with this issue before and has any advice it would be appreciated.
Comment
Watch Question

CERTIFIED EXPERT

Commented:
It seems you have some troublesome Add-Ons since the issue is coming on different browsers.

Try disabling all Add Ons from any one of the browser and then test. This should allow you to download the file. Then keep on enabling one add-on at a time and test. You will get the add-on that is crashing the browser.

Most of the time it is either Antivirus Add Ons or some unsigned ones.

Let me know how it goes.
Top Expert 2013

Commented:
comptom--
Or run a Repair Install
http://www.sevenforums.com/tutorials/3413-repair-install.html--

This should not affect your personal data or installed programs, but a backup first is always a good idea.

Author

Commented:
We are trying the plug in suggestion and it is pointing to a problem with the Sonicwall/McAfee antivirus. We are removing and reinstalling . If this does not solve the issue we will try the Repair install.
CERTIFIED EXPERT

Commented:
McAfee has a habit of crashing the browsers. I had the add-on disabled on my computer for that reason only. Their add ons not only hog network but stop even the legitimate sites. And it has a nasty habit of enabling itself on it's own. AV re-installation might not solve the problem unless you disable the add ons.
CERTIFIED EXPERT

Commented:
How is it going comptom?
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT

Commented:
Good for you. :)

Author

Commented:
Suggestions were reasonable but did not solve the issue.
Top Expert 2013

Commented:
comptom-
Does that mean you tried a Repair Install, but it did not help?
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.