A Windows 10 64-bit OS computer has a problem with the Sales Force plugin.
When the Sales Force program is installed it installs correctly.
However at the end of the Sales Force plugin installation an error appears that says "The installer couldn't open Salesforce for Outlook. You can, however, open Salesforce for Outlook from the Start menu" (see the first screenshot "System can't find the file").
And then whenever the Sales Force program is launched (from either its desktop icon or the start menu) we receive an error that says "Windows cannot find the file" (see the second screenshot).
Later on if the Sales Force program icon is launched from the desktop or the start menu we receive an error message that says "Windows cannot find [path to Sales Force SfdcMsOL.exe file]. Make sure you typed the name correctly, and then try again." This happens even though the current user (who has administrator rights) and the OS have full security permissions and access to the program file within the specified path.
This happens no matter which folder we install the Sales Force program in and happens both if we specify that the program will be used only by the user logged onto the computer or if it will be used by all users on the computer.
This continues to happen even if we create new user profiles with administrator rights.
This OS doesn't have any viruses or malware. I have already run full Norton antivirus and Malwarebytes scans.
This problem still continues to happen even if the antivirus and Malwarebytes programs are disabled.
All Windows 10 and Office 2016 updates have been installed.
I have also run the following commands and no problems have been detected:
DISM.exe /Online /Cleanup-Image /Scanhealth
DISM.exe /Online /Cleanup-Image /Restorehealth
Furthermore all temporary and temporary internet files have been cleared several times.
I have already installed this same Sales Force connector on several other Windows 10 computers running Office 2016 and haven't had this problem at all. On these other Windows 10 computers the Sales Force Outlook connectivity connector runs fine.
I also don't see any unusual errors in the event viewer.
I have worked with Sales Force tech support and they say that they haven't heard of or seen this error before. They also say that their latest connector is fully compatible with Windows 10. They say that this is an issue with the computer's operating system and that Windows 10 needs to be completely reloaded.
I would like to be able to fix this issue without having to completely reload Windows 10 and Office 2016.
What else can be done to troubleshoot and fix this issue?