Unable to map network drive from 1 PC but same user login works from other PC's

andrew_2706
andrew_2706 used Ask the Experts™
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I have one user who is unable to map a drive to one specific folder on a W7 PC

If I log the user into another PC we can map the drive so it's not a permissions issue on the destination folder.

If when mapping the drive I select "Connect using different credentials" it throws up the same error saying you don't have permission before even displaying the box to enter the credentials I wish to connect with.

If I logon as any other user who has access I get the same error so it must be related to this PC but unable to identify what.
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bbaoIT Consultant

Commented:
are you talking Windows PCs in an AD domain? or workgroup/home network?

Author

Commented:
Sorry yes in AD Domain
bbaoIT Consultant

Commented:
if so, if the Windows PCs are ALL in the same AD domain?
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Author

Commented:
Yes in the same domain
Will SzymkowskiSenior Solution Architect
Most Valuable Expert 2015
Top Expert 2015

Commented:
Re-create the windows profile on the affected machine. This should resolve th issue.

Will.

Author

Commented:
What do you mean re-create windows profile? If you mean users profiles as above I've logged on with a new user to that PC and still have the same problem
Muhammad BurhanManager I.T.
Top Expert 2015

Commented:
have you tried:
1.  Accessing any other destination or same destination with smb like \\192.168.0.1\location instead of  \\server1\location ?

2. reset computer account in AD ?
Senior Solution Architect
Most Valuable Expert 2015
Top Expert 2015
Commented:
Ok well if you have logged in with another user then a new windows profile will not work. However if it is only this machine in question then what i have done in the past in a similar situation is check the CSC (client side caching). Use the Microsoft support link below for solving the client side caching issue.

https://support.microsoft.com/en-us/kb/942974

Will.

Author

Commented:
That got it working again, many thanks
Will SzymkowskiSenior Solution Architect
Most Valuable Expert 2015
Top Expert 2015

Commented:
Glad to help.

Will.

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