Unable to map network drive from 1 PC but same user login works from other PC's

I have one user who is unable to map a drive to one specific folder on a W7 PC

If I log the user into another PC we can map the drive so it's not a permissions issue on the destination folder.

If when mapping the drive I select "Connect using different credentials" it throws up the same error saying you don't have permission before even displaying the box to enter the credentials I wish to connect with.

If I logon as any other user who has access I get the same error so it must be related to this PC but unable to identify what.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

bbaoIT ConsultantCommented:
are you talking Windows PCs in an AD domain? or workgroup/home network?
andrew_2706Author Commented:
Sorry yes in AD Domain
bbaoIT ConsultantCommented:
if so, if the Windows PCs are ALL in the same AD domain?
PMI ACP® Project Management

Prepare for the PMI Agile Certified Practitioner (PMI-ACP)® exam, which formally recognizes your knowledge of agile principles and your skill with agile techniques.

andrew_2706Author Commented:
Yes in the same domain
Will SzymkowskiSenior Solution ArchitectCommented:
Re-create the windows profile on the affected machine. This should resolve th issue.

andrew_2706Author Commented:
What do you mean re-create windows profile? If you mean users profiles as above I've logged on with a new user to that PC and still have the same problem
Muhammad BurhanManager I.T.Commented:
have you tried:
1.  Accessing any other destination or same destination with smb like \\\location instead of  \\server1\location ?

2. reset computer account in AD ?
Will SzymkowskiSenior Solution ArchitectCommented:
Ok well if you have logged in with another user then a new windows profile will not work. However if it is only this machine in question then what i have done in the past in a similar situation is check the CSC (client side caching). Use the Microsoft support link below for solving the client side caching issue.



Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
andrew_2706Author Commented:
That got it working again, many thanks
Will SzymkowskiSenior Solution ArchitectCommented:
Glad to help.

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.