troubleshooting Question

Blue Screen Error

Avatar of lisafamf
lisafamfFlag for United States of America asked on
Windows 7HardwareDell
18 Comments4 Solutions86 ViewsLast Modified:
I have limited information at the moment, until I can get on my users machine.
He copied and pasted the report for me after he got of of the BS.  This is Windows 7, Dell laptop, happens when he docks his computer in the morning.  

Problem Signature:
Problem Event Name: BlueScreen
OS VErsion 6.1.7601.2.1.0.256.48
Locale ID:  1033

BCCode: e4
BCP1 0000000000000001
BCP2: FFFFFA8014CB6C70
BCP3:  all 0's
BCP4:  all 0's
OS Version:   6_1_7601
Service Pack   1_0
Product:  256_1

I'm thinking this is not enough info?  What other info would you need and how do I extract it, since the report is gone now?

Thanks so much!
Lisa
ASKER CERTIFIED SOLUTION
Christopher Gay
IT Operations Manager

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