Blue Screen Error
I have limited information at the moment, until I can get on my users machine.
He copied and pasted the report for me after he got of of the BS. This is Windows 7, Dell laptop, happens when he docks his computer in the morning.
Problem Signature:
Problem Event Name: BlueScreen
OS VErsion 6.1.7601.2.1.0.256.48
Locale ID: 1033
BCCode: e4
BCP1 0000000000000001
BCP2: FFFFFA8014CB6C70
BCP3: all 0's
BCP4: all 0's
OS Version: 6_1_7601
Service Pack 1_0
Product: 256_1
I'm thinking this is not enough info? What other info would you need and how do I extract it, since the report is gone now?
Thanks so much!
Lisa
He copied and pasted the report for me after he got of of the BS. This is Windows 7, Dell laptop, happens when he docks his computer in the morning.
Problem Signature:
Problem Event Name: BlueScreen
OS VErsion 6.1.7601.2.1.0.256.48
Locale ID: 1033
BCCode: e4
BCP1 0000000000000001
BCP2: FFFFFA8014CB6C70
BCP3: all 0's
BCP4: all 0's
OS Version: 6_1_7601
Service Pack 1_0
Product: 256_1
I'm thinking this is not enough info? What other info would you need and how do I extract it, since the report is gone now?
Thanks so much!
Lisa
Last Comment
ASKER
Hi Chris, You are correct on that assumption. He does not always get the blue screen when attaching to the docking station, and has not gotten the error outside plugging into the docking station. I'm waiting look up his dump file, but he has someone in his office, sigh, lol
In some cases, docking stations need drivers. If that's true for this case, I would try to update the drivers first.
Hello, lisafamf!
In my experience, most BSODs come from drivers issues.
Getting the stop code (Usually at the bottom of the screen, will be 0x00000001 or something similar would also help facilitate troubleshooting.
Additionally, Dell Support has a great support article about troubleshooting your BSOD errors, as well as an informative breakdown of using Windows Debugger (which analyzes the memory dumps to find the issue) to further troubleshoot.
I hope this helps!
Sean
In my experience, most BSODs come from drivers issues.
Getting the stop code (Usually at the bottom of the screen, will be 0x00000001 or something similar would also help facilitate troubleshooting.
Additionally, Dell Support has a great support article about troubleshooting your BSOD errors, as well as an informative breakdown of using Windows Debugger (which analyzes the memory dumps to find the issue) to further troubleshoot.
I hope this helps!
Sean
Lisa,
I concur with the above comments. Many times if the issue is with the docking station only a driver issue could be to blame. I'd first make sure that you have Windows updated fully and then install the latest driver files for the docking station. It is possible that you'll have to first nuke the old drivers for the docking station to insure a clean and non-corrupted driver install.
-Chris
I concur with the above comments. Many times if the issue is with the docking station only a driver issue could be to blame. I'd first make sure that you have Windows updated fully and then install the latest driver files for the docking station. It is possible that you'll have to first nuke the old drivers for the docking station to insure a clean and non-corrupted driver install.
-Chris
Download and run Nirsoft's BlueScreenView to see what file caused the problem.
ASKER
Ok, I messed up, I didn't realize you couldn't open up the .dmp file, so I tried with wordpad but forgot to uncheck always use this, so now wordpad is associated with his .dmp files. Will I have issues now. Plus it's not giving him permission to open them, will bluescreenview open it for me? I'm making things worse, lol
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ASKER
thanks, Kim. I have to wait about an hour to do that now, until he goes to lunch. I'll update.
Sean, I have not tried the debugger yet, will do in a bit
I will download the bluescreenview too, and also update the docking station drivers after he goes to lunch :)
Thanks, all. I will let you know. Appreciate all your help!
Sean, I have not tried the debugger yet, will do in a bit
I will download the bluescreenview too, and also update the docking station drivers after he goes to lunch :)
Thanks, all. I will let you know. Appreciate all your help!
ASKER
I ran the bluescreenview and both yesterday and today it's saying it's caused by the intel wireless wifi link driver.
Caused by driver netwsw02.sys
Caused by driver netwsw02.sys
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ASKER
Thanks, Chris. Should it specifically mention that driver in device manager?
ASKER
Ok, I found the hardware, and it has 3 drivers associated with it. I'll find the updated drivers before I uninstall the hardware from device manager.
ASKER
Almost successful, uhhggg. I started the download of 2 of the intel drivers under his user name, thought he was an admin. He is not, so I cancelled and logged in under admin, had a couple of issues with it saying it already attempted to install it under his user name. Now I have to figure out how to go backwards under his user name. He's on a meeting on his computer now. I need to not do things so fast!
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ASKER
oh good point! Thanks :)
ASKER
Thanks, guys! All set! You all helped!
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I'm assuming from your question that this happens when your client plugs the laptop into the docking station. Is this correct? If so, is your client able to boot the laptop outside of the docking station without error?
-Chris