Link to home
Start Free TrialLog in
Avatar of gdladmin
gdladminFlag for United States of America

asked on

citrix issue

I keep getting following error message when logging into citrix


Error: Login exceeds maximum allowed users.
ASKER CERTIFIED SOLUTION
Avatar of Brian Murphy
Brian Murphy
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
This happens when you upgrade the firmware or change the name.  The older firmware used the hostname not the MAC.

Did someone upgrade the Netscaler?

You can resolve this by downloading a new license file.  The is an option to download existing if nothing has changed relative to MAC Address or hostname.

Otherwise you must return the license, realllocate, download, reassign.
Avatar of gdladmin

ASKER

Thanks for the feed back
Hope it helps.   This is generally a Citrix Netscaler Gateway issue.  By Netscaler Gateway I am referring to the Secure Gateway VPN server configuration.  

Here is a screen shot of the default configuration after binding a Platinum license file to a new AWS Netscaler instance.  Notice the user count.  Sometimes when you upgrade the firmware I have seen this reset to 5 users.  This happens more often on HA Pair.

User generated image
The effect described by "Brian Murphy" occurs at netscaler (gateway) if you wish to use this system as "ica proxy only" without VPN or SmartAccess functions.
With ICA proxy only you use the unlimited "maximum ICA USER allowed".
there are 2 points within the configuration responsible for these functions. but the wizards don't configure these settings.