asked on BSOD - Page_Fault_In_Nonpaged_Area - Windows 7
Dell Vostro laptop with a Fresh install of Windows 7 Pro 64bit, Symantec Hosted End Point protection (Cloud) - Joined to a Windows 2008 R2 Domain. Within minutes of logging into windows the following BSOD happens:
Igdpmd64.sys - PAGE_FAULT_IN_NONPAGED_ARE
Mini Dumps attached - Can someone tell me what is causing this.
010716-29702-01.dmp
010716-35568-01.dmp
Igdpmd64.sys - PAGE_FAULT_IN_NONPAGED_ARE
Mini Dumps attached - Can someone tell me what is causing this.
010716-29702-01.dmp
010716-35568-01.dmp
Windows 7Dell
Last Comment
nobus
Check if update KB2670838 is installed - or might be causing that in some cases.
Igdpmd64.sys seems to be an Intel graphics driver. Can you update it?
ASKER
I remove it and it comes back automatically.
Does that be it does not uninstall, or it is re-installing?
ASKER
it seems to be reinstalling
That fast? Go into Windows Update, set it to not install automatically, and then uninstall again.
ASKER
I set it to not install updates automatically.... Uninstalled KB2670838 ... uninstalling this KB also uninstalls I.E and downgrades it to I.E 8. after reboot KB2670838 is not longer there but I need I.E 10 or higher.. I install I.E 10 and the KB in question returns and so does the BSOD
That patch is required for IE10 and silently installed with it. You can try IE 11 ;-). If you cannot, try if up- or downgrading the video driver helps, as suggested by stefünfan.
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ASKER
@Qlemo: Uninstalled KB again, Rebooted, Installed I.E 11 and KB still gets installed.
@nobus: AMD Radeon HD and Intel HD graphics is showing under device manager as display adapters.
@nobus: AMD Radeon HD and Intel HD graphics is showing under device manager as display adapters.
i'm curious to see the result here, since i just happen to have an HP laptop with the same problem - suggesting the same KB to uninstall
ASKER
Looks like uninstalling the entire ATI suite of drivers and apps fixed the problem. No BSOD even with KB2670838 still installed. This Dell laptop has a Intel graphics card yet dell drivers website was detecting ATI card.
ASKER
Going to leave this open until monday afternoon.. Just in case :-)
Do you have an additional GPU?
ASKER
Not that I am aware of... How can I tell?
What is your exact Vostro model? But the 3000's should have only Intel integrated GPU.
ASKER
Vostro 3450
Okay, this one was sold with an additional AMD Radeon HD 6630M. Thus you'll get the ATI drivers.
I would look at the BIOS setup, maybe there's a option disable either one of your GPU's.
I would look at the BIOS setup, maybe there's a option disable either one of your GPU's.
ASKER
I've requested that this question be deleted for the following reason:
The computer in question has not blue screened since and I cannot get another dump in order to continue with this question.
The computer in question has not blue screened since and I cannot get another dump in order to continue with this question.
i posted the solution - update video driver - so why delete it?
of course it does not blue screen anymore now..it's fixed
of course it does not blue screen anymore now..it's fixed
ASKER
Didn't mean to delete this one.. Wrong Question.
ok - thanks for coming back!