troubleshooting Question
Uninstalling Office 2013 and keeping all of the Outlook data
J.R. Sitman
asked on
asked on
We have a corrupt office 2013, or more specifically Outlook. I've tried the "repair" and it is done within 1 minute so I know that it actually didn't do a repair.
I'm planning on uninstalling Office and reinstalling it. I have a major concern of losing the additional folders that the user has created. She is the Executive secretary and I can't risk anything being lost.
Your advice will be appreciated. Also if you think there is possibly another way to fix it, I'm open to suggestion. Below is the error.
Faulting application name: OUTLOOK.EXE, version: 15.0.4779.1001, time stamp: 0x564c29f2
Faulting module name: ole32.dll, version: 6.1.7601.18915, time stamp: 0x55981b9e
Exception code: 0xc0000005
Fault offset: 0x00066b2c
Faulting process id: 0xfa4
Faulting application start time: 0x01d1499f49213ab8
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EX
Faulting module path: C:\Windows\system32\ole32.
Report Id: abcb8f27-b592-11e5-9ae9-b8
I'm planning on uninstalling Office and reinstalling it. I have a major concern of losing the additional folders that the user has created. She is the Executive secretary and I can't risk anything being lost.
Your advice will be appreciated. Also if you think there is possibly another way to fix it, I'm open to suggestion. Below is the error.
Faulting application name: OUTLOOK.EXE, version: 15.0.4779.1001, time stamp: 0x564c29f2
Faulting module name: ole32.dll, version: 6.1.7601.18915, time stamp: 0x55981b9e
Exception code: 0xc0000005
Fault offset: 0x00066b2c
Faulting process id: 0xfa4
Faulting application start time: 0x01d1499f49213ab8
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EX
Faulting module path: C:\Windows\system32\ole32.
Report Id: abcb8f27-b592-11e5-9ae9-b8
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