asked on Uninstalling Office 2013 and keeping all of the Outlook data
We have a corrupt office 2013, or more specifically Outlook. I've tried the "repair" and it is done within 1 minute so I know that it actually didn't do a repair.
I'm planning on uninstalling Office and reinstalling it. I have a major concern of losing the additional folders that the user has created. She is the Executive secretary and I can't risk anything being lost.
Your advice will be appreciated. Also if you think there is possibly another way to fix it, I'm open to suggestion. Below is the error.
Faulting application name: OUTLOOK.EXE, version: 15.0.4779.1001, time stamp: 0x564c29f2
Faulting module name: ole32.dll, version: 6.1.7601.18915, time stamp: 0x55981b9e
Exception code: 0xc0000005
Fault offset: 0x00066b2c
Faulting process id: 0xfa4
Faulting application start time: 0x01d1499f49213ab8
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EX
Faulting module path: C:\Windows\system32\ole32.
Report Id: abcb8f27-b592-11e5-9ae9-b8
I'm planning on uninstalling Office and reinstalling it. I have a major concern of losing the additional folders that the user has created. She is the Executive secretary and I can't risk anything being lost.
Your advice will be appreciated. Also if you think there is possibly another way to fix it, I'm open to suggestion. Below is the error.
Faulting application name: OUTLOOK.EXE, version: 15.0.4779.1001, time stamp: 0x564c29f2
Faulting module name: ole32.dll, version: 6.1.7601.18915, time stamp: 0x55981b9e
Exception code: 0xc0000005
Fault offset: 0x00066b2c
Faulting process id: 0xfa4
Faulting application start time: 0x01d1499f49213ab8
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EX
Faulting module path: C:\Windows\system32\ole32.
Report Id: abcb8f27-b592-11e5-9ae9-b8
OutlookMicrosoft Office
Last Comment
John
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ASKER
good suggestion. I'll try that.
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ASKER
I'm exporting to a PST now.
ASKER
I just looked in the location and there is an Archive.pst file from 12/30 and a 365.ost from today. The ost is very large. Is that the backup of outlook?
An OST file is an offline folder file in Microsoft Outlook. Offline folders make it possible for the user to work offline and then to synchronize changes with the Exchange server the next time they connect. The ability to work offline is useful in environments with limited or unreliable connectivity.
ASKER
@john. I just thought if I create a new user it is really going to impact her work because she won't have all her desktop stuff. Your thoughts?
I am suggest a new Windows user as a test. If the profile is damaged and you have to re-create, then yes, you will have to re-create her desktop, shortcuts and program associations.
That is why the test. Broken or damaged Windows profiles cannot be repaired.
That is why the test. Broken or damaged Windows profiles cannot be repaired.
ASKER
please clarify for my own piece of mind. Uninstalling and reinstalling Office will recreate all of the Outlook data, e.g. folders.
Folders are part of the PST file, so yes reinstalling Outlook will keep the folders as well as the emails, but NOT the email accounts.
ASKER
ok. I'm going to think about the test.
ASKER
So the Archive.pst dated 12/30/15 is what is will use? shouldn't there be a newer one in the folder?
If you are using POP3, yes there should be a newer file.
If you are using Exchange, the data is on the server and cannot be lost by uninstalling Outlook.
If you are using IMAP, the data is also on the server but I would think there might be a local PST file if you download from IMAP. If not there may be an OST file. There will be an OST file in the case of Exchange.
None of these should be harmed by uninstalling Office.
If you are using Exchange, the data is on the server and cannot be lost by uninstalling Outlook.
If you are using IMAP, the data is also on the server but I would think there might be a local PST file if you download from IMAP. If not there may be an OST file. There will be an OST file in the case of Exchange.
None of these should be harmed by uninstalling Office.
There should be a .PST file called Username.PST
Maybe its in another location, it depends where you set the PST file to store in outlook. But if you can't access outlook then we won't know where you set that file location.
I think you maybe able to get into your mail profile through control panel and review the pst file location
I agree with John though, you shouldn't reaaaaaaaaaly need to do this.
Maybe its in another location, it depends where you set the PST file to store in outlook. But if you can't access outlook then we won't know where you set that file location.
I think you maybe able to get into your mail profile through control panel and review the pst file location
I agree with John though, you shouldn't reaaaaaaaaaly need to do this.
ASKER
we don't have an in house Exchange server. We use Office 365, so which of your scenarios would apply?
Office 365 is Exchange if you are using Microsoft services. So the Exchange scenario applies.
ASKER
no current PST files anywhere on the computer except the one I manually created. I'll create another before I do this just in case.
I'll leave this open until I actually do the process.
Thanks
I'll leave this open until I actually do the process.
Thanks
ASKER
@john, what makes you think it might be a profile issue? She hasn't had any other issues.
Outlook specifically and Office in general are very picky about Windows Profiles and a computer working normally otherwise can have issues with Office and Windows Profiles. I have seen this before which is why I suggest it.
ASKER
thanks, just curious
I'll be uninstalling on Tuesday, when I'm in the office.
I'll be uninstalling on Tuesday, when I'm in the office.
ASKER
I didn't get to this as planned. I'll post an update when I do. Sorry for the delay.
ASKER
uninstall and reinstall worked.
Thanks
Thanks
Thank you for the update and I was happy to help.