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Albert WidjajaFlag for Australia

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VMware tools upgrade to 10.5 causing major outage ?

Hi People,

When performing the previous VMware tools upgrade, I usually don't expect to do any major outage at all, normally only 1-2 ping packet loss. But today it has caused my some big issue where the production terminal server patch network adapter lost (not appearing in Network adapter folder) ?

The VMware tools was upgraded from earlier version to the latest v10.5 by double clicking on the setup64.exe file and it was taking so long time stuck in VMXNet3 driver update. eventually it finished successfully with the below error logged:

Level:Log Name:      System
Source:        vmxnet3ndis6
Date:          8/01/2016 1:20:57 PM
Event ID:      5001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PRODTS47-VM.domain.com
Description:
vmxnet3 Ethernet Adapter #2 : Could not allocate the resources necessary for operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="vmxnet3ndis6" />
    <EventID Qualifiers="49152">5001</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-01-08T02:20:57.105730500Z" />
    <EventRecordID>139469</EventRecordID>
    <Channel>System</Channel>
    <Computer>PRODTS47-VM.domain.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\NDMP14</Data>
    <Data>vmxnet3 Ethernet Adapter #2</Data>
    <Binary>00001C0002004C0000000000891300C00000000000000000000000000000000000000000000000009A0000C0436D23007265637671756575652E6300CD00000006000000</Binary>
  </EventData>
</Event>

Therefore I have to perform reboot which cause some grief and frustration from the users !

Can anyone please assist me in troubleshooting what the root cause of the issue as the management and the change management team now demands some explanation from me ?

Please help me.
SOLUTION
Avatar of Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
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ASKER

Hi Andrew,

No I don't regularly reboot it.
The only test that I did was the other IT Management server which doesn't cause any outage.
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Hi Andrew,

Yes that does make sense.

But my case here is different. I got 55 VMs that server as Win2008R2 Terminal Servers RDSH for multiple different office in across several continents, so it is 24/7 used by the users.

The load balancer here is Riverbed Steel App

Restarting every 24 hours randomly is just going to cause some problem when there is some users logged on.
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Thanks !
Thanks all, I guess it is a bug or something that is unfortunate happens in my environment.

This is the first time i encounter this problem in my life as VMware admin.
There are some bad seeds in smooth update promise with mayor vmtools update.
Out of ~1000 windows VMs we got to reinstall vmware tools in about 20 when moving from ESXi 4.1 to 5.1