jsarinana
asked on
Windows 8.1 Event ID: 41
Dell Latitude 3540 was reformatted and installed Windows 8.1, prior was running Windows 7.
Now, with Windows 8.1 during reboot WIndows 8.1 brings up "THREAD_STUCK_IN_DEVICE" message.
Event ID found:
Log Name: System
Source: Microsoft-Windows-Kernel-P ower
Date: 1/8/2016 10:02:18 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: DAVECARR-LAPTOP.DOMAIN.KSN INC.PVT
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Ke rnel-Power " Guid="{331C3B3A-2005-44C2- AC5E-77220 C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000 02</Keywor ds>
<TimeCreated SystemTime="2016-01-08T18: 02:18.7228 83000Z" />
<EventRecordID>3039</Event RecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DAVECARR-LAPTOP. DOMAIN.KSN INC.PVT</C omputer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">234</D ata>
<Data Name="BugcheckParameter1"> 0xffffe001 03efe880</ Data>
<Data Name="BugcheckParameter2"> 0x0</Data>
<Data Name="BugcheckParameter3"> 0x0</Data>
<Data Name="BugcheckParameter4"> 0x0</Data>
<Data Name="SleepInProgress">6</ Data>
<Data Name="PowerButtonTimestamp ">0</Data>
<Data Name="BootAppStatus">32212 25473</Dat a>
</EventData>
</Event>
Any suggestions appreciated.
Now, with Windows 8.1 during reboot WIndows 8.1 brings up "THREAD_STUCK_IN_DEVICE" message.
Event ID found:
Log Name: System
Source: Microsoft-Windows-Kernel-P
Date: 1/8/2016 10:02:18 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: DAVECARR-LAPTOP.DOMAIN.KSN
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Ke
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2016-01-08T18:
<EventRecordID>3039</Event
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DAVECARR-LAPTOP.
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">234</D
<Data Name="BugcheckParameter1">
<Data Name="BugcheckParameter2">
<Data Name="BugcheckParameter3">
<Data Name="BugcheckParameter4">
<Data Name="SleepInProgress">6</
<Data Name="PowerButtonTimestamp
<Data Name="BootAppStatus">32212
</EventData>
</Event>
Any suggestions appreciated.
ASKER
All drivers are up to date.
Then I would ask Dell Support whether this computer will run Windows 8. It may not be compatible.
ASKER
Dell support logged in and install a diff. graphics driver and problem went away, it's back again.
ASKER CERTIFIED SOLUTION
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ASKER
I'll try DISM.exe on Friday morning thanks
ASKER
thanks
You are very welcome and I was happy to help.
Make sure the Dell computer is capable of running Windows 8 - it may not be.
Then, update BIOS, Chipset and Power Management drivers and see if the errors go away.