Link to home
Start Free TrialLog in
Avatar of jsarinana
jsarinanaFlag for United States of America

asked on

Windows 8.1 Event ID: 41

Dell Latitude 3540 was reformatted and installed Windows 8.1, prior was running Windows 7.
Now, with Windows 8.1 during reboot WIndows 8.1 brings up "THREAD_STUCK_IN_DEVICE" message.
Event ID found:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          1/8/2016 10:02:18 AM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      DAVECARR-LAPTOP.DOMAIN.KSNINC.PVT
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2016-01-08T18:02:18.722883000Z" />
    <EventRecordID>3039</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DAVECARR-LAPTOP.DOMAIN.KSNINC.PVT</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">234</Data>
    <Data Name="BugcheckParameter1">0xffffe00103efe880</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">6</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">3221225473</Data>
  </EventData>
</Event>

Any suggestions appreciated.
Avatar of John
John
Flag of Canada image

You appear to have a driver issue.

Make sure the Dell computer is capable of running Windows 8 - it may not be.

Then, update BIOS, Chipset and Power Management drivers and see if the errors go away.
Avatar of jsarinana

ASKER

All drivers are up to date.
Then I would ask Dell Support whether this computer will run Windows 8. It may not be compatible.
Dell support logged in and install a diff. graphics driver and problem went away, it's back again.
ASKER CERTIFIED SOLUTION
Avatar of John
John
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I'll try DISM.exe on Friday morning thanks
thanks
You are very welcome and I was happy to help.