Windows 8.1 Event ID: 41

jsarinana
jsarinana used Ask the Experts™
on
Dell Latitude 3540 was reformatted and installed Windows 8.1, prior was running Windows 7.
Now, with Windows 8.1 during reboot WIndows 8.1 brings up "THREAD_STUCK_IN_DEVICE" message.
Event ID found:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          1/8/2016 10:02:18 AM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      DAVECARR-LAPTOP.DOMAIN.KSNINC.PVT
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2016-01-08T18:02:18.722883000Z" />
    <EventRecordID>3039</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DAVECARR-LAPTOP.DOMAIN.KSNINC.PVT</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">234</Data>
    <Data Name="BugcheckParameter1">0xffffe00103efe880</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">6</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">3221225473</Data>
  </EventData>
</Event>

Any suggestions appreciated.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You appear to have a driver issue.

Make sure the Dell computer is capable of running Windows 8 - it may not be.

Then, update BIOS, Chipset and Power Management drivers and see if the errors go away.
jsarinanaI.T. Manager

Author

Commented:
All drivers are up to date.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Then I would ask Dell Support whether this computer will run Windows 8. It may not be compatible.
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jsarinanaI.T. Manager

Author

Commented:
Dell support logged in and install a diff. graphics driver and problem went away, it's back again.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
You might now try running DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.
jsarinanaI.T. Manager

Author

Commented:
I'll try DISM.exe on Friday morning thanks
jsarinanaI.T. Manager

Author

Commented:
thanks
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I was happy to help.

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