drop down button disappears

nsitedesigns
nsitedesigns used Ask the Experts™
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Client and coworker experience drop down button disappearing.  They go to the home page, click on Products and the stock slatwall drop down button goes away.  This happens to them occasionallly. They use pcs with IE.  I have not had this problem on my mac.  How do I fix?
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Russ SuterSenior Software Developer

Commented:
This is a very broad question. The dropdown may be disappearing for any number of reasons. The behavior may be intentional, a bug, or a side effect of another action. It may be disappearing due to a CSS media query, Javascript function, or page postback. You'll need to provide at least some details.

Author

Commented:
I am not sure what details you would need as that is all the client is giving me.  Are their specific questions I can ask them to help narrow down the problem a bit more?
Russ SuterSenior Software Developer

Commented:
1. Is the problem repeatable?
2. What are the steps to repeat the problem?
3. Are there any other side effects noticed (other controls moving around on the page for example)?
4. What version of IE are they using?
5. Have they tried it with Chrome, Firefox, or other and if so, what are the results of that test?

That's a start.
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Most Valuable Expert 2017
Distinguished Expert 2018

Commented:
6. Can we see  a link or a screen shot or a code dump so we have at least a vague idea at what we are shooting at ...

Author

Commented:
1.  Multiple people in same office using different computers were able to repeat problem. I was not.
2.  Opened index, when to Product menu and Stock Slatwall drop down disappears
3.  Not sure.  Will have to ask. I suspect no since they did not mention this.
4.  I believe IE 10
5.  Their company does not allow them to download another browser.
6.  http://windmillslatwall.com/

Author

Commented:
p.s.  I have NEVER experienced this problem on my mac.

Author

Commented:
Client just confirmed they are using IE version  11.0.9600.17843
Russ SuterSenior Software Developer

Commented:
Now that I have a website to look at I've noticed that the page is reloaded when clicking on another link. It appears that menu item just isn't in the menu on the other pages. My question now is not why is this happening but why ISN'T it happening to you?

Author

Commented:
I go to home page, then mouse over Products and I can see the Stock Slatwall drop down button.  That was the problem client told me they were having.  I did not check other pages to see if button was missing because both said that it was from the Home page that they were having problems.  I will have to check and see if perhaps a page didn't get the correct drop down navigation update.  What page were you on when you noticed the drop down wasn't there?
Senior Software Developer
Commented:
It looks fine on the main page but seems to be missing from other pages.
Most Valuable Expert 2017
Distinguished Expert 2018

Commented:
How are you rendering out the menu?

Whatever you are doing on sub-pages is not generating that menu item.

Author

Commented:
Yikes what a mess!  It should be a list but the home page isn't using  that.  Will have to fix.

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