After upgrading to office 2016, some excel files crash.

Greetings Experts,

I recently upgraded some of my computers to Office 2016.

I’m noticing that some excel files crash while using them.
Get a very broad error in the event viewer: Event id: 1000: faulting application name excel.exe version 16, time stamp xxxxxx

So no clue there.
If I take the file, I can open it in Excel 2010 without issue.
If I go to another computer with 2016, it crashes.

So it’s something to do with the version.

I copied the data from the worksheet to a new file, same thing, crashed when you go to edit data.

One of the files has a cell with the input: ‘December 2015
If I go to edit it to say, ‘January 2016 it crashes
If I go to another cell on the sheet, then I can edit certain cells without it crashing.

Very strange. Font?

Any ideas would help. Thank you in advance for your efforts.

My best-
Kacey

Kacey FernSystem EngineerAsked: 2016-01-11

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LVL 27

Professor JMicrosoft Excel ExpertCommented: 2016-01-11

please try to open same excel file that crashes in the safe mode, please see how to activate safe mode in the below link from microsoft.

it also shows other ways to troubleshoot the crash

https://support.microsoft.com/en-us/kb/2758592

Kacey FernSystem EngineerAuthor Commented: 2016-01-11

excel.exe /safe is not working.
Get an error:
sorry, we couldn't find safe.xlsx. is it possible it was moved.

Any idea why?

LVL 25

crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented: 2016-01-11

try /s to start Excel in Safe mode

Command-line switches for Excel
https://support.office.com/en-za/article/Command-line-switches-for-Excel-321cf55a-ace4-40b3-9082-53bd4bc10725

Also, be sure you have set up Trusted Locations and other defaults

Kacey FernSystem EngineerAuthor Commented: 2016-01-12

The /s wouldn't work either. I was able to hit the ctrl button and start excel to initiate safe mode, but received an error. I'll include the screen shot. I hit fix now and nothing happens.
I ran the online repair for office and this is still happening. Any ideas?
safe-mode-error.jpg

LVL 25

crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented: 2016-01-12

do you have more than one version of Office installed?

if so, perhaps uninstall both versions and then reinstall 2016

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Kacey FernSystem EngineerAuthor Commented: 2016-01-12

It was a new build, so only office 2016. So you think I should just uninstall and reinstall?

Kacey FernSystem EngineerAuthor Commented: 2016-01-12

Uninstalling now. Will update once I have it reinstalled and patched.

LVL 25

crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented: 2016-01-12

be sure to reboot after uninstalling

Kacey FernSystem EngineerAuthor Commented: 2016-01-15

Uninstalled, rebooted and installed again. worked. Very strange how the same file didn't work on two separate machines, then worked after the reinstall. Anyway, problem solved. thank you.

LVL 25

crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented: 2016-01-15

you're welcome, kacey ;) ~ happy to help