We help IT Professionals succeed at work.
Get Started
Office 2013 User error
I have a user that suddenly can't open documents from our SharePoint Online 2013 site. I have determined the problem has something to do with her account on her computer. She is unable to login to Excel/Word/Office 2013 when using her credentials. It gives the attached error when she tries. I have tried resetting her password. I also believe it is specific to her computer since I can log her in using her credentials on my computer without issue.
Some other things I've tried
-Reset her password
-Removed all instances of saved information from the Credential manager
-Logged out of all instances of Office
-Reset Internet Explorer back to factory settings
I should mention she is able to login to her Office 365 account as well as her Outlook 2013 fine. It only appears to give the error when she tries to sync her account with her Office login.
She has Windows 7, IE 11, Office 2013.
Capture--00000002-.PNG
Some other things I've tried
-Reset her password
-Removed all instances of saved information from the Credential manager
-Logged out of all instances of Office
-Reset Internet Explorer back to factory settings
I should mention she is able to login to her Office 365 account as well as her Outlook 2013 fine. It only appears to give the error when she tries to sync her account with her Office login.
She has Windows 7, IE 11, Office 2013.
Capture--00000002-.PNG
Why Experts Exchange?
Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.
Jim Murphy
Programmer at Smart IT Solutions
When asked, what has been your best career decision?
Deciding to stick with EE.
Mohamed Asif
Technical Department Head
Being involved with EE helped me to grow personally and professionally.
Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question
Connect with Certified Experts to gain insight and support on specific technology challenges including:
- Troubleshooting
- Research
- Professional Opinions
Did You Know?
We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE