I have a user that suddenly can't open documents from our SharePoint Online 2013 site. I have determined the problem has something to do with her account on her computer. She is unable to login to Excel/Word/Office 2013 when using her credentials. It gives the attached error when she tries. I have tried resetting her password. I also believe it is specific to her computer since I can log her in using her credentials on my computer without issue.
Some other things I've tried
-Reset her password
-Removed all instances of saved information from the Credential manager
-Logged out of all instances of Office
-Reset Internet Explorer back to factory settings
I should mention she is able to login to her Office 365 account as well as her Outlook 2013 fine. It only appears to give the error when she tries to sync her account with her Office login.
Our community of experts have been thoroughly vetted for their expertise and industry experience.
The Most Valuable Expert award recognizes technology experts who passionately share their knowledge with the community, demonstrate the core values of this platform, and go the extra mile in all aspects of their contributions. This award is based off of nominations by EE users and experts. Multiple MVEs may be awarded each year.
The Distinguished Expert awards are presented to the top veteran and rookie experts to earn the most points in the top 50 topics.