Having trouble configuring Cisco WAP121 access point. Can not connect.

GratzCollege
GratzCollege used Ask the Experts™
on
Having issues logging into a Cisco WAP121 wifi access point. I'm using a direct ethernet cat5 connection from the nic card of my computer directly into the single ethernet jack on the back of the access point. I enter the default address of 192.168.1.245 into my browser but it never pulls up the config landing page.

The ethernet card in the computer has its TCP/IP v4 all set to automatic (obtain IP address & DNS).

The access point has been reset to default prior to doing this. Also I've tried multiple machines, multiple WAP121 AP's, multiple web browsers, brand new ethernet cables, Macintosh laptops...ect.

One odd thing to note (in the attached image). If you look up at the top of the Chrome browser, the tab for that page has the "Cisco" icon in it. So where is it getting that image from, the router? And if its getting that from the router, why isn't the landing page coming up? Also after I enter the address and hit enter, the "admin.cgi?action=main" auto populates the address bar. page.png
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Matt MinorTechnical Systems Analyst

Commented:
Can you log in via console (with a Cisco console cable and Putty) to verify it's management I.P Address?
Matt MinorTechnical Systems Analyst

Commented:
Also try using Internet Explorer in compatibility mode.

Author

Commented:
Ok, getting somewhere. I did get a landing page ONCE asking for login/password. After entering the credentials and hit enter I got the original "cant connect" page from my prior post. Subsequent attempts to even get that landing page back just seems to default to the "cant connect" page.


As far as the TCP/IP config panel, should I be inputting anything into the "Alternative Configuration" tab? Its currently set to "Automatic private IP address".

Also TCP/IP version 6 is not being used, not sure if that matters.
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Matt MinorTechnical Systems Analyst

Commented:
You shouldn't have to do anything with alternate config,.

Did you try IE in compatibility mode.

Author

Commented:
Yes the one time it loaded is when I entered compatibility view. I think they changed the name from "compatibly mode to compatibility view". I'm using IE v8.0.7600.16385.

I am unable to update it to a later version due to other reasons.
Technical Systems Analyst
Commented:
From the WAP121 Manual:

Browser Restrictions
• If you are using Internet Explorer 6, you cannot directly use an IPv6 address
to access the WAP device. You can, however, use the Domain Name System
(DNS) server to create a domain name that contains the IPv6 address, and
then use that domain name in the address bar in place of the IPv6 address.
• When using Internet Explorer 8, you can configure security settings from
Internet Explorer. Select Tools > Internet Options and then select the
Security tab. Select Local Intranet and select Sites. Select Advanced and
then select Add. Add the intranet address of the WAP device (http://<ipGetting
Started
Starting the Web-Based Configuration Utility
Cisco Small Business WAP121 and WAP321 Wireless-N Access Point with PoE 8
1
address>) to the local intranet zone. The IP address can also be specified
as the subnet IP address, so that all addresses in the subnet are added to
the local intranet zone.
• If you have multiple IPv6 interfaces on your management station, use the
IPv6 global address instead of the IPv6 local address to access the WAP
device from your browser.
www.cisco.com/c/dam/en/us/.../wap121/.../WAP121_321_AG_en.pdf

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