Does not detect 2nd monitor

lordzack
lordzack used Ask the Experts™
on
I've just installed a Geforce GT 610 Video card in order to use two monitors.  I have a DVI and a VGA monitor attached.  It will only show the DVI monitor when booted up but if I unplug the DVI then the VGA works.  (Yes I'm using both of them on the same card).  I've attempted to load the drivers twice and it says they are loaded already for the monitor.  I don't see Geforce anywhere in the Device Manager.  In the Display Adapters it only shows Standard VGA Graphics Adapter.  Computer is a brand new Dell OptiPlex 3020.

What I'm I doing wrong?
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On-Site IT Technician
Commented:
It sounds like Windows isn't detecting the graphics card correctly.  Is that Windows 7 64 bit?

I would try downloading and installing the latest driver from the GeForce web site.

I found the 64 bit driver download for Windows 7, 8 & 8.1 on this page:
http://www.geforce.com/drivers/results/96877
FOXActive Directory/Exchange Engineer
Top Expert 2015

Commented:
You just said the drivers are loaded for the monitor.  Did you install the drivers for the Geforce GT 610 Video card?
Danny ChildIT Manager

Commented:
You say that the drivers are already loaded for the monitor.  You need to be loading the drivers for the display card...?
Assuming you have w7 64-bit, this should be the driver:
http://www.geforce.co.uk/drivers/results/96918

I'm also assuming you're NOT using any onboard graphics at the same time... Dells can be picky about this!
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Danny ChildIT Manager

Commented:
at least we're on the same wavelength here!

Author

Commented:
I don't know why the driver didn't load properly from the disc that came with it but the link you gave me worked perfectly.  Thank you!
Spike99On-Site IT Technician

Commented:
You're welcome! :)

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