Vmware web client is not working when trying to vcenter

aditya Bodapati
aditya Bodapati used Ask the Experts™
on
I'm trying to connect to vcentr through web client I'm having an error as shown. I have flash installed on server as well client. Can someone one help me out
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Assuming version is 5, if you can update to vCenter Server 5.0 Update 3e, otherwise the long "work around" is

To work around this issue:

Note: This process allows the vSphere Web Client to function until the next reboot of the service. If the vSphere Web Client service is restarted, these steps need to be performed again.

    Download the updated versions of the RSLs from Adobe.com's download site.

        Download these files from Adobe.com:

        http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/spark_4.1.0.16076.swz

        http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/datavisualization_4.1.0.16076.swz

        http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/rpc_4.1.0.16076.swz

        http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/framework_4.1.0.16076.swz

        http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/osmf_flex.4.0.0.13495.swz

        http://fpdownload.adobe.com/pub/swz/tlf/1.1.0.604/textLayout_1.1.0.604.swz

        http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/sparkskins_4.1.0.16076.swz

        Rename these files as:

        spark_4.1.0.16076.swz to spark.swz

        datavisualization_4.1.0.16076.swz to datavisualization.swz

        rpc_4.1.0.16076.swz to rpc.swz

        framework_4.1.0.16076.swz to framework.swz

        osmf_flex.4.0.0.13495.swz to osmf.swz

        textLayout_1.1.0.604.swz to textLayout.swz

        sparkskins_4.1.0.16076.swz to sparkskins.swz

        If required, copy these files to the server running the vSphere Web Client Server.

    Update RSLs in the vSphere Web Client.

        Connect to the vCenter Server 5.0 through remote desktop.
        Copy all the files into each of these locations while the vSphere Web Client service is running:

        C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration
        \org.eclipse.osgi\bundles\38\data\store\org.eclipse.osgi

        C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration\org.ec
        lipse.osgi\bundles\38\data\store\org.eclipse.osgi\bundles\112\1\bundlefile\rsl

        C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration\org.ec
        lipse.osgi\bundles\38\data\store\org.eclipse.osgi\bundles\128\1\bundlefile\rsl

        C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration\org.ec
        lipse.osgi\bundles\38\data\store\org.eclipse.osgi\bundles\129\1\bundlefile\rsl

        Clear cache on your Web Browser to ensure your browser removes the old files. Refer to your web browser vendor's website for instructions on clearing the web browser cache.

        Note: For some browsers, you must clear the asset cache to remove the old files. The asset cache is located at:

        Mozilla Firefox:

        C:\Users\User Session\AppData\Local\Mozilla\Firefox\Profiles\Unique_ID.default\cache2\entries

        Google Chrome:

        C:\Users\User_Session\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
Is this a new installation or old ?
Mr TorturSystem Engineer

Commented:
Hi,
this is the VMware KB for that error, which is pretty much what TVITConsultant paste :
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2116567

Did you try that?
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aditya BodapatiSenior Systems Engineer

Author

Commented:
@ Andrew

Yes its a new installation
aditya BodapatiSenior Systems Engineer

Author

Commented:
I'm using Adobe flash V 13.0 on web client. Does enabling NPAPI in browser help solve the issue?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
What browser are you using ?

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