We are utilizing Avaya IP Office 8.1 for our phone system. We also have 3 digit Long Distance codes that we are required to put in (carrier supplied). I have the need to forward an extension to a number which is long distance but I have been unable to get the LD code to work when I add it to the forwarding tab on the user (extension). If I put an external number in, it works fine as long as it is local. If LD, and I add the code directly after the number the line just rings and never seems to go anywhere. I tried adding some commas (,,,) after the number and before the code thinking that might act as a pause but it does not let me do that.
Also, is this really a PIC code, or is it an internal routing mask ?