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Avaya IP Office Long Distance Codes
Hello,
We are utilizing Avaya IP Office 8.1 for our phone system. We also have 3 digit Long Distance codes that we are required to put in (carrier supplied). I have the need to forward an extension to a number which is long distance but I have been unable to get the LD code to work when I add it to the forwarding tab on the user (extension). If I put an external number in, it works fine as long as it is local. If LD, and I add the code directly after the number the line just rings and never seems to go anywhere. I tried adding some commas (,,,) after the number and before the code thinking that might act as a pause but it does not let me do that.
Any ideas?
Thanks
We are utilizing Avaya IP Office 8.1 for our phone system. We also have 3 digit Long Distance codes that we are required to put in (carrier supplied). I have the need to forward an extension to a number which is long distance but I have been unable to get the LD code to work when I add it to the forwarding tab on the user (extension). If I put an external number in, it works fine as long as it is local. If LD, and I add the code directly after the number the line just rings and never seems to go anywhere. I tried adding some commas (,,,) after the number and before the code thinking that might act as a pause but it does not let me do that.
Any ideas?
Thanks
IP TelephonyVoice Over IPTelecommunications
Last Comment
BCHCAdmin
ASKER
They dial the 10 digits (prefix 9 to get outside line), then the carrier requires a 3 digit code (users hear a tone at which time they need to enter their 3 digit LD code. Trying to get this accomplished through the forwarding tab.
Not sure what a PIC code is...
Not sure what a PIC code is...
Okay,
Then the only way to do that based on what you described would be the coma (pause character) after the dial string -- Only other alternative I can see is to get a local voip or google number and forward to the LD number so your switch can fwd to a local number, and that number can ring where ever. So like a Foreign Exchange from the tel co.
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Then the only way to do that based on what you described would be the coma (pause character) after the dial string -- Only other alternative I can see is to get a local voip or google number and forward to the LD number so your switch can fwd to a local number, and that number can ring where ever. So like a Foreign Exchange from the tel co.
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ASKER
Unable to solve issue.
Also, is this really a PIC code, or is it an internal routing mask ?