Email stuck in queue, IIS 6, Server 2012 R2

Rick Goodman
Rick Goodman used Ask the Experts™
I have an SMTP server (Server 2012 R2 using IIS6) that points to our Smart host at Microsoft for O365. This is the only SMTP server on premise. We have users with our normal domain ( but also some users that have aliases setup as ( The aliases are setup correctly in O365 portal as you can send email to them from outside the network. But when our scanners (which are what we use the SMTP server for) try to scan to them, the gets delivered right away, but the seems to get stuck in the inetpub\mailroot\Queue folder. They do deliver eventually but it can be anywhere from 30 minutes to 3 hours later. Microsoft said it's not there ned and that the delay is leaving our SMTP server. Any ideas? I did add a Remote Domain of as well to see if that works, but still no luck.
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Most Valuable Expert 2015
Distinguished Expert 2018

Have you checked the SMTP logs? You might be hitting the recipient rate limits or ending up in the high-risk pool.
Network Administrator
Actually, I think it was not having the remote domain in. It just took a little bit to get caught up. All seems fine since I added that. Thanks for the reply.
Rick GoodmanNetwork Administrator


A change I made fixed it.

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