Please note that concerning External Admin URL, we checked the NetScaler and we need to enable a mode in order to verify that the link can be accessed externally. This will require a downtime of 30 minutes, and if any issues occurred, then we can revert back the changes directly." Once my client confirmed a suitable slot for down time (last night) the hosting company have come back with
We have carried out the activity at, and the downtime was minimal (few minutes). Following the below email concerning the External Admin URL, we have tried to configure it, but unfortunately it did not work out due to some technical challenges. We are still checking on the issue, and will update you as soon as possible with the options available.
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